Rbi
Head of Digital Product & Experience, Tim Hortons, Canada
Corp - Toronto Corporate Office
Sponsorship not specifiedDetected 30 days ago
Machine LearningA/B TestingUX ResearchProduct ManagementProduct StrategyAgileCRMPerformance ManagementResearchLeadershipCommunication
About the role
- Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
Responsibilities
- Lead product investment decisions across multiple domains, balancing guest experience, business priorities, operational realities, analytics, and technical scalability.
- Own product discovery, problem definition, requirements clarity, and success metrics so initiatives are well-defined, validated, prioritized, and ready for effective cross-functional execution.
- Lead, coach, and develop teams across Product, Design, and Product Analytics, ensuring these capabilities operate as an integrated Product and Experience organization.
- Build clear accountability, strong business judgment, customer obsession, and consistent product standards across the team.
- Bring a clear point of view on team structure, role design, and hiring priorities to support stronger execution, clearer ownership, and long-term scalability.
- Coach and develop product and experience talent, strengthening craft, ownership, and disciplined execution.
- Lean in directly where needed to support product strategy, experience direction, analytics interpretation, prioritization, stakeholder alignment, or cross-functional decision-making.
- Own product-side execution from strategy through launch and optimization, ensuring initiatives are clearly defined, prioritized, designed, measured, and ready for effective delivery.
- Lead cohesive digital guest experiences across app, web, catering, delivery, restaurant-connected journeys, and other digital touchpoints.
- Ensure Product and Design decisions are grounded in guest insights, business context, analytics, operational realities, and clear success metrics.
Requirements
- Bachelor's degree in Business, Product Management, Engineering, Computer Science, Design, Human-Computer Interaction, Analytics, or a related field.
- 10+ years of experience in Product Management, Digital Product, Digital Experience, Product Strategy, or Technology Strategy roles.
- 5+ years of experience leading product managers, design teams, product analytics teams, or cross-functional digital product organizations.
- Proven track record leading consumer-facing mobile app, commerce, loyalty, ordering, marketplace, restaurant, retail, or digital ecosystem product teams.
- Proven ability to establish product standards, coach talent, hire strong leaders, and improve execution across cross-functional teams.
- Demonstrated ability to operate effectively in fast-paced, scaling, or evolving environments.
- Strong communication and organizational leadership skills with the ability to simplify complex problems for both technical and non-technical audiences.
- Experience leading large-scale mobile app, digital commerce, restaurant, retail, loyalty, delivery, marketplace, or omnichannel digital ecosystems.
- Experience in franchise, QSR, retail, or other environments where digital product decisions have direct operational and commercial consequences for operators, as well as end consumers.
- Experience balancing guest experience strategy with operational and business realities in complex, multi-stakeholder environments.
- Basic Requirements
- Strong product management fundamentals including prioritization, roadmap management, discovery, experimentation, stakeholder alignment, requirements clarity, and agile delivery practices.
- Strong design and analytical fluency, with the ability to evaluate guest experience strategy, UX quality, research inputs, funnel performance, experimentation, and product measurement.
- Strong technical fluency and comfort partnering closely with Engineering organizations on platform capabilities, integrations, APIs, architecture considerations, data/ML capabilities, and technical tradeoffs.
- Experience leading or closely partnering with Design, UX Research, Content Design, Product Analytics, or AI-enabled product functions.
Nice to have
- Preferred Competencies
Skills
- Ready to make your next big professional move?
- These independently operated brands have been serving their respective guests, franchisees and communities for decades.
- Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.
Compensation
- Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
Benefits
- We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
- Define and evolve the product vision, strategic roadmap, and prioritization framework across Tim Hortons' owned digital experiences.
Equal opportunity
- Accommodation is available for applicants with disabilities upon request.
This listing is sourced directly from Rbi's careers page and normalized into a canonical job model.