Western Governors University
Manager, Proctoring Operations
Salt Lake City, UT · Full-time
Sponsorship not specified$78k-$129kDetected 1 day ago
AccessibilityProject ManagementProcess ImprovementPerformance ManagementCustomer SupportCommunicationCollaborationMentoring
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odds of building a lasting career here
88Lottery-free
Cap-exempt (no lottery)100
Sponsors year-round90
Entry-level history60
PERM / green-card track50
Fits your clock70
Files H-1B any time — no cap, no lottery. The 2026 weighted-selection rule doesn't touch it, which makes this the strongest structural path for entry-level talent. Pay is often lower, but your odds of staying are dramatically higher.
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from this employer's Department of Labor filings
States it is exempt from the H-1B cap
In 1 Department of Labor filing, this employer states it is an institution of higher education — one of the statutory grounds for exemption from the H-1B cap. Cap-exempt employers can file year-round without entering the lottery.Employer's own attestation on a Department of Labor wage determination, not a USCIS determination — exemption is decided per petition.
Files H-1B transfers
25 transfer filings in the last year, covering 25 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Monitor workload, productivity, service levels, and quality.
- Address performance or coverage concerns as needed.
- Monitor student service issues and testing disruptions.
Responsibilities
- Manage daily proctoring operations across online and in-person testing environments.
- Manage, coach, and develop proctors, including hiring, onboarding, training, goal setting, performance management, employee engagement, and succession planning.
- Develop, document, and maintain operating processes, procedures, service standards, and escalation guidelines.
- Establish and promote consistent proctoring practices that support students and protect assessment integrity.
- Work with internal partners, external testing sites, and service providers to resolve issues and support testing services.
- Manage assigned resources and provide information to support budget planning.
- Additional travel may be assigned as needed to support business requirements.
- The Manager of Proctoring Operations manages the university's internal online proctoring program and supports the development of scalable and effective proctoring operations for both online and in-person testing.
- The role ensures proctoring resources are aligned with student testing demand and provides timely support while maintaining the integrity and security of assessments through consistent application of proctoring standards and procedures, and in accordance with university requirements.
- The Manager evaluates and monitors approved in-person testing sites, establishes and maintains operating procedures, analyzes operational and service metrics, addresses operational issues, and recommends and implements process improvements.
Requirements
- Knowledge, Skills, and Abilities
- Knowledge of staff scheduling, workload management, and service operations.
- Knowledge of testing security, quality monitoring, incident resolution, and process improvement practices.
- Ability to interpret and consistently apply established policies, procedures, standards, and controls.
- Ability to analyze operational metrics, identify trends, and recommend practical improvements.
- Ability to make timely decisions during service disruptions, high-demand periods, and student-impacting issues.
- Ability to handle sensitive information with discretion and sound judgment.
- Ability to lead, coach, and develop on-site and remote employees.
- Ability to establish clear expectations and maintain accountability for performance and service standards.
- Ability to create and document operating processes, procedures, and best practices.
- Ability to balance student support with testing security and assessment integrity.
- Ability to communicate clearly with employees, students, leaders, internal partners, external testing sites, and service providers.
- Ability to manage competing priorities in an operation with changing demand.
Nice to have
- Experience helping establish, restructure, or transition an operational program.
- Experience implementing or transitioning technology-supported services or processes.
- Process improvement, project management, or related training or certification.
- Position & Application Details
- Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses
- accident, critical illness and hospital indemnity supplemental coverages
Skills
- Guide the implementation or transition of proctoring systems, tools, processes, and testing options.
- Skill in using scheduling, reporting, incident management, collaboration, and testing technologies.
Compensation
- $78,200.00 - $129,000.00
Company info
- Additional travel may include conferences, visits to company locations, and other business-related events as needed.
Equal opportunity
- All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.
- Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.
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This listing is sourced directly from Western Governors University's careers page and normalized into a canonical job model.