Leeward
Technical Support Specialist
Dallas, TX · Full-time
No sponsorshipDetected 1 day ago
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Cap-exempt (no lottery)0
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Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- The Technical Support Specialist III is responsible for supporting, maintaining, and improving enterprise end-user computing environments.
- This role independently manages endpoint technologies, device deployments, troubleshooting, patching, and system monitoring while delivering exceptional support to both onsite and remote employees.
- The analyst partners with IT, Security, and business teams to ensure reliable, secure, and efficient technology services.
Responsibilities
- End User Support & Operations
- Manage incidents, service requests, and escalations while maintaining SLA commitments.
- Create and maintain technical documentation, knowledge base articles, and user training materials.
- Perform root cause analysis and identify opportunities to reduce recurring issues.
- Deploy and manage devices, software, and updates using Intune, Autopilot, Endpoint Manager, and related tools.
- Support hardware lifecycle management, inventory tracking, and asset standardization.
- Maintain system reliability, security, and performance across endpoint environments.
- Support compliance initiatives aligned with NERC and organizational standards.
Requirements
- Applicants must have current authorization to work for any employer in the United States on a full-time basis without the need for an employment visa now or in the future.
- Education & Experience
Nice to have
- Assist with application deployments, upgrades, and change management activities.
- Monitor systems, analyze logs, and proactively address operational risks.
- Mentor junior team members and provide technical guidance.
- Associate degree in Information Technology, Computer Science, or related field preferred.
- 4-6 years of experience in IT support or endpoint management.
Skills
- Windows 10/11 and Microsoft 365
- Azure, Intune, and Autopilot
- Endpoint security and monitoring tools
- Active Directory / Entra ID
- Network troubleshooting and support
- Certifications (Preferred)
- CompTIA A+
- Microsoft Fundamentals Certification
- Personal Attributes
- Strong analytical and troubleshooting skills.
- Excellent written and verbal communication.
- Customer-focused with a commitment to service excellence.
Visa & Work Authorization
- Employer visa sponsorship is not available for this role.
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This listing is sourced directly from Leeward's careers page and normalized into a canonical job model.