Valdera

Customer Success Manager (North America)

New York, New York

Sponsorship not specifiedDetected 170 days ago

Supply ChainProcurementCustomer SuccessLeadership

About the role

In this role, you will be responsible for ensuring customers realize measurable value from Valdera's platform, driving retention, expansion, and long-term partnerships.
This is a high-impact, hands-on role for an individual who takes full ownership of customer outcomes, combines strong client management skills with analytical rigor, and understands how enterprise SaaS is adopted and scaled inside large organizations.

Stakeholder Engagement: Lead day-to-day relationships with customer owners and functional leads, aligning teams around execution, adoption, and delivery of outcomes.
Operating Model Development: Build and refine scalable processes, playbooks, and customer-facing materials to accelerate adoption and strengthen execution.
Cross-Functional Execution: Partner closely with Sales, Product, and Engineering to resolve issues, advocate for customer needs, and improve the product experience.

Experience with transformation and value-creation initiatives with hands-on ownership of client outcomes.
Language Skills: English - Native or professional fluency is required.
Enterprise DNA: You are comfortable operating within multi-stakeholder organizations, leading change management programs, and maintaining execution momentum.

English - Native or professional fluency is required.
Industry Background
Additional Experience: Experience with transformation and value-creation initiatives with hands-on ownership of client outcomes.
Characteristics That Win
Why Join Valdera

Salary ranges are determined by multiple factors, including the labor market, market compensation bands, internal parity, and budget considerations.
The final offer will be based on the candidate's individual skills, qualifications, location, and experience relative to the requirements of the role.

We are not just optimizing clicks; we are fixing the physical supply chain that the world relies on.
Own Customer Outcomes: Own a portfolio of enterprise customers end-to-end, driving onboarding, adoption, retention, expansion, and measurable business impact.

Employer Statement Valdera is an equal-opportunity employer committed to building a diverse and inclusive team.
We welcome applicants of all backgrounds and celebrate a culture that values varied perspectives, skills, and experiences.
We are dedicated to maintaining a workplace free from discrimination, where everyone feels valued, respected, and empowered to contribute.

This listing is sourced directly from Valdera's careers page and normalized into a canonical job model.