Jetson Home
Customer Success Representative
North Vancouver, BC · Full-time
Sponsorship not specifiedDetected 8 days ago
RESTHubSpotSalesforceCRMAccount ManagementCustomer SuccessCommunication
About the role
- As a Customer Success Representative, you'll guide homeowners through every step of their journey from the moment they sign on with Jetson to the day their system is installed.
- You'll be their trusted point of contact - ensuring paperwork, approvals, and installations are seamless and stress-free.
Responsibilities
- Manage scheduling for walk-throughs and installations.
- Maintain clear communication with internal teams (Sales, Operations, and Installers) and accuracy across all customer files, to keep projects on track.
- You'll collaborate with internal teams to keep projects moving efficiently, proactively manage customer expectations and deliverables, making sure every homeowner feels supported and excited about their electrification journey.
Requirements
- 1-3 years of experience in Customer Success, Account Management, Sales, or a related field.
- Experience working in a CRM system (e.g., HubSpot, Salesforce)
- Comfort working in a startup or growth-stage environment.
- Strong verbal and written communication skills.
- Pay: $75,000 OTE
- Benefits:
- Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson
- Extended Health Care
- Disability Insurance
- Education Support
- Parental Leave Top Up
Skills
- About Jetson
- Homes are one of the largest sources of carbon emissions, yet adoption of solutions like heat pumps remains slow due to cost and complexity.
Company info
- Guide customers through all pre-installation steps to ensure they are install-ready:
- If you have the core skills and experience that we're looking for and are willing to use your talent to learn the rest, we encourage you to apply!
Equal opportunity
- equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, or gender identity.
- If you require accommodation during the recruitment process, please contact us.
- equal opportunity employer committed to inclusive hiring.
- If you require accommodation at any stage of the recruitment process, please contact us.
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This listing is sourced directly from Jetson Home's careers page and normalized into a canonical job model.