Anchorhome

Director of Operations

Timonium, MD · Director · Full-time

Sponsorship not specifiedDetected 26 days ago

Performance ManagementEHR/EMRLeadership

About the role

Anchor Home is a dynamic, fast-growing human services organization in Baltimore County, Maryland, dedicated to delivering best-in-class services and experiences to individuals with intellectual and developmental disabilities.
Hold Program Managers accountable through structured performance reviews and scorecards.
Identify growth opportunities for team members, supporting career development and succession planning.

Anchor Home prides itself on providing exceptional person-centered services designed around the people we serve.
Our programs include Residential Services, Community Development Services, and Personal Support.
Position Overview The Director of Operations plays a critical leadership role in ensuring that every individual we support receives the highest standard of care and services.
Program Operations, People Management & Service Excellence Oversee daily operations and performance across all programs (Residential, Day, Personal Supports, etc.).
Monitor and drive key program performance metrics (quality, staffing, incidents, compliance).
Develop and implement training programs to enhance staff skills, knowledge, and leadership capabilities.
Lead corrective action plans and performance improvement initiatives.
Strategic Initiatives & Growth Serve as the COO's proxy in internal operational matters and partner with the COO to lead cross-department initiatives.
Drive accountability across the leadership team.
Support organizational growth initiatives and new program launches Stakeholder Engagement Build strong, transparent, and trusting relationships with families, guardians, and legal representatives.

This position directly supervises Program Managers and works collaboratively across departments to advance our mission, vision, and values.
Oversee the timely and accurate completion of required documentation and other required program documentation in the electronic health records system.
Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance Work Location: In person

At Anchor Home, we champion diversity and innovation.
We are professionals from various backgrounds, experiences, cultures, and walks of life, coming together to make a difference in the lives of the people we serve.

This listing is sourced directly from Anchorhome's careers page and normalized into a canonical job model.