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Sr. Analyst, Digital Voice of the Customer

Irvine, CA, United States · Senior

Sponsorship not specifiedDetected 8 days ago

About the role

  • The Digital Voice of the Customer (VOC) Sr.
  • Analyst should be first and foremost passionate, curious, and relentless about the customer experience.

Responsibilities

  • You will be responsible for proactively tracking, analyzing, managing, and actioning (both reactive and proactive) on customer feedback across Taco Bell's digital channels both outside and inside the restaurant - this includes Ecomm/App experience, and may also intersect with Kiosk and Digital In-store experience - to drive meaningful improvements in our connected digital experiences, fostering a customer-centric culture.
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