TRM Labs
Deployment Strategist, Private Sector
United States · Senior
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About the role
- TRM's Customer Success org is globally distributed and works async-first, thriving on Slack and thorough documentation, with weekly customer syncs, bi-weekly health syncs, and regular pod calls.
- The work is intellectually demanding: you engage compliance and investigations leaders as a peer, reason about real financial crime, and translate it into product value.
- The team sets a high bar on AI fluency, expecting every DS to use AI as a force multiplier and to share what works.
Responsibilities
- Own the success of TRM's most strategic North America private-sector accounts, using AI (e.g., Claude) to turn customer calls and account data into 30/60/90-day success plans you validate against a named OSM and Economic Buyer.
- Cut QBR and executive-briefing prep from days to hours by using AI to draft briefs, decks, and follow-ups that you refine with your own judgment.
- Make the whole team faster by building reusable AI prompts, templates, and workflows that other Deployment Strategists adopt.
- We are building a safer world.
Requirements
- Operating with a high degree of ambiguity
Skills
- Slack and written documentation are the primary communication tools.
- Individual pay is determined by skills, qualifications, experience, and location.
Compensation
- The compensation details listed in this posting reflect the US base salary only.
- The estimated base salary range for this role is $110,000-$156,000
Benefits
- Catch risk and opportunity early by using AI to triage customer-health and usage signals across your book daily.
Company info
- The North America Deployment Strategy pod owns the private-sector book (crypto businesses, financial institutions, and fintechs) and operates as trusted advisors, not a ticket queue.
- Team Operating Rhythms:
- Distributed, not distant: async-first collaboration with core overlap for North America hours.
- Weekly customer syncs and bi-weekly customer-health syncs.
- Regular pod calls and customer QBRs.
- Required online and collaboration hours:
- Schedule: Core overlap during North America business hours; HM to confirm exact hours at intake.
- We are a high-velocity, high-ownership team that expects clarity, follow-through, and impact.
This listing is sourced directly from TRM Labs's careers page and normalized into a canonical job model.