Pomelo Care
Practice Operations Lead
United States
Sponsorship not specified$95k-$115kDetected 20 hours ago
Patient CareCommunicationCollaborationMentoringOrganizational Skills
About the role
- Ensure workflows are optimized to reduce administrative burden while meeting clinical standards.
- Translate practice-wide changes into clear, actionable guidance and ensure smooth rollouts of new tools, strategies, or team structures.
- 5+ years operations or consulting experience, ideally having worked within healthcare delivery or a high-growth startup
Responsibilities
- Partnering directly with Clinical Leads, this role owns the day-to-day operational support of the care team, driving program and Individual Clinician metrics and ensuring high-quality, standardized care delivery.
- Own the operations, documentation, and continuous evaluation of day-to-day practice workflows. Ensure workflows are optimized to reduce administrative burden while meeting clinical standards.
- Lead operational change management for the clinical teams, in collaboration with clinical leads. Translate practice-wide changes into clear, actionable guidance and ensure smooth rollouts of new tools, strategies, or team structures.
- Drive accountability for the operational, program, and individual clinician metrics (e.g., Q2 Dyad Metrics, Individual Clinician [IC] Metrics).
- Serve as the primary operational partner for clinical leaders, unblocking day-to-day operational hurdles and managing resource/support allocation, where applicable.
- Partner closely with Outcomes Operations Leads to operationalize solutions when plan-specific deep dives highlight a need for workflow tweaks, coaching, or supplemental list management within a specific clinical function.
Requirements
- Comfort with ambiguity
- Ability to work cross-functionally with clinicians and technical teams
Compensation
- The expected salary range offered for this role is $95,000 to $115,000.
- Actual compensation may vary based on relevant experience, skills, competencies, and certifications.
- Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company.
Benefits
- Comprehensive Health, Dental, and Vision coverage for employees and their families
- High deductible Health Plans with Health Savings Account (HSA) options
- Flexible Spending Account (FSA)
- Equity grant participation
- Competitive vacation policy
- 16 weeks paid parental leave
- Passionate about maternal and child health
- This role is also eligible for equity, giving you an ownership stake in Pomelo's mission.
- We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.
Company info
- Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause.
- We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey.
- Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide.
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This listing is sourced directly from Pomelo Care's careers page and normalized into a canonical job model.