Nagarro1
Associate Engineer
30 Vesey Street New York, New York, United States
Sponsorship not specifiedDetected 1049 days ago
CRMCustomer SupportCommunication
About the role
- We work at scale - across all devices and digital mediums, and our people exist everywhere in the world (15000+ experts across 26 countries, to be exact).
- Our work culture is dynamic and non-hierarchical.
Responsibilities
- We build products, services, and experiences that inspire, excite, and delight.
Requirements
- Researching required information using available resources such as knowledge base, workflows, and defined scripts.
Nice to have
- Help desk experience and managing tickets, preferably in the public services.
- Minimum of 2 years' experience of supporting IT Help Desk for clients
- Excellent written and oral communication skills coupled with a customer service orientation.
- Experience with CRM/ITSM tools preferred.
- Showing that you are self-motivated with a willingness to take on the challenge of solving client's problems.
- Demonstrated experience in independent troubleshooting of technical issues for clients.
- Work cooperatively within the team, exchange information, and assist other team members in achieving team objectives and work outcomes.
- Microsoft tools experience, word, xls, ppt.
Skills
- Essential Knowledge & Experience: • Help desk experience and managing tickets, preferably in the public services.
- I'm interested I'm interested
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Company info
- We are a Digital Product Engineering company that is scaling in a big way!
- We are looking for great new colleagues.
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