Upstart

Licensed Loan Advisor

United States | Remote

Sponsorship not specified$29k-$40kDetected 6 days ago

SparkA/B TestingOutbound SalesCustomer SupportCommunication

About the role

Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.
But the numbers only hint at the impact.
Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.

Build trust with borrowers through consultative interactions across phone and written channels while delivering a seamless, high-quality customer experience.
Manage application-related tasks with accuracy and attention to detail, ensuring files progress smoothly and important information is captured clearly.
Identify issues, gaps, or inconsistencies in borrower information and partner with cross-functional teams to resolve them quickly and effectively.
Support inbound and outbound borrower communication, including complex questions, escalations, and application updates.
As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that's both radically intelligent and deeply human.
And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you'll have the support to work in the way that works best for you.

Must have an active NMLS license.
Experience handling complex customer communications verbally and in writing, including escalations and issue resolution.
Experience reviewing borrower documentation such as tax forms, financial statements, and credit-related information within a lending process.
Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law

Experience supporting HELOC, mortgage, or other home lending products.
Knowledge of mortgage laws, regulations, and compliance requirements.
Ability to balance strong customer service with operational precision in a high-volume environment.
Experience working effectively in a fast-paced, high-growth environment with changing priorities.
High school diploma or GED.
Time zone requirements The team operates on East/West coast time zones.
In-Office requirements.
You will be required to work from the office 1-2 days per week.

Individual pay is also determined by job-related skills, experience, and relevant education or training.

At Upstart, your base pay is one part of your total compensation package.
The anticipated base salary for this position is expected to be within the below range.
Columbus, OH - Anticipated Base Salary Range
Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from

Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
Health Savings Account contributions from Upstart for eligible plans (US only)
Income protection benefits, including life insurance and disability coverage for added financial security
Paid time off, sick leave, and company holidays, in line with local requirements
Paid family and parental leave to support caregiving and major life moments (duration varies by country)
Family-centered benefits to support fertility, parenthood, and caregiving needs
Employee Assistance Program (EAP) offering mental health support and life-centered resources
Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only)

Upstart's Mortgage Operations team is a growing part of the business focused on helping build and scale the company's home lending experience.
The team is launching with HELOC products and is expected to expand coverage and capabilities over time, so this role is well suited for someone who is energized by a fast-moving environment and enjoys helping shape how work gets done as the business grows.
As a Licensed Loan Advisor at Upstart, you will support home lending applicants throughout the application journey, acting as both a direct point of contact and an advocate for borrowers.
This role combines customer-facing guidance with operational execution, helping applicants move through required tasks accurately and efficiently while delivering a high-quality experience.
Guide borrowers through the home lending application process, helping them understand next steps, set expectations, and move forward with clarity and confidence.
Contribute to process improvements that strengthen operational excellence and improve the borrower experience as the team scales.
As a digital first company, the majority of your work can be accomplished remotely / in your local office.
Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers.

This listing is sourced directly from Upstart's careers page and normalized into a canonical job model.