Advocate Technologies

Tech Support Specialist

San Francisco, CA · Staff+

Sponsorship not specifiedDetected 245 days ago

SalesforceCRMProcess ImprovementProblem Solving

About the role

We combine expert advocacy with technology to streamline complex processes for claimants.
This role is critical to keeping our day-to-day operations running smoothly while also helping us scale for the future.

Daily Troubleshooting & Support (50%)
Serve as the first line of support for internal teams experiencing operational tech issues.
Onboarding & IT Support (20%)
Maintain software licenses and user permissions across platforms.
Provide basic IT support for staff (e.g., troubleshooting email, Slack, Salesforce, etc.).
Analyze recurring issues and implement improvements to reduce future problems.
Collaborate with operations and engineering to design scalable, reliable systems.
Create documentation and internal guides to streamline troubleshooting and onboarding.
2-4 years in a technical operations, IT, or support engineering role.

Basic IT support knowledge (identity management, access provisioning, device/software troubleshooting).

Strong troubleshooting ability across SaaS systems (CRM, workflow tools, integrations).
Comfortable navigating and fixing issues in Salesforce or similar platforms.
Mindset:
Problem-solver who enjoys "fixing what's broken" as much as preventing it from breaking again.
Detail-oriented but able to see the bigger picture when designing processes.
Thrives in a fast-paced, mission-driven environment.

Diagnose and resolve day-to-day technical issues such as: Broken or missing e-signature integrations, Workflow statuses not updating correctly, Medical records, case artifacts, or other files getting stuck in the system.
Advocate is a mission-driven organization helping people access the government benefits and support they deserve.

We're looking for a Tech Support Specialist who thrives on problem-solving, enjoys troubleshooting, and can build systems that prevent issues before they occur.

This listing is sourced directly from Advocate Technologies's careers page and normalized into a canonical job model.