macc
Health Engagement Coordinator I/II
Orland, California · Mid
Sponsorship not specifiedDetected 21 days ago
ComplianceAccessibilityHIPAACommunicationCollaborationProblem SolvingOrganizational SkillsMicrosoft Office
About the role
- The CalAIM Health Engagement Coordinator is an administrative professional who plays a key role in managing Treatment Authorization Requests (TARs), health information, and client outreach.
- This role is essential for the smooth operation of health engagement and client coordination efforts.
- This is a full workweek (M-F) in-person position.
Responsibilities
- Processing External Referrals: Oversee the intake and processing of external referrals from Community-Based Organizations (CBOs), clinics, and other partners, coordinating with CalAIM Lead Care Managers as needed.
- Referral Tracking and Follow-up: Maintain records of referral sources and statuses, following up with partners to ensure a smooth transition and appropriate service linkage.
- Referral Coordination • Processing External Referrals: Oversee the intake and processing of external referrals from Community-Based Organizations (CBOs), clinics, and other partners, coordinating with CalAIM Lead Care Managers as needed. • Referral Tracking and Follow-up: Maintain records of referral sources and statuses, following up with partners to ensure a smooth transition and appropriate service linkage.
- Maintain records of referral sources and statuses, following up with partners to ensure a smooth transition and appropriate service linkage.
Nice to have
- High school diploma or equivalent
Skills
- Strong organizational skills, attention to detail, and proficiency with health information systems and Microsoft Office Suite.
Benefits
- Receive and process all Treatment Authorization Requests (TARs) from health plans, ensuring accurate and timely entry into health information systems.
- Track the status of TARs and maintain up-to-date records, coordinating with healthcare providers and clients to resolve any issues or incomplete requests.
- Health Information Management
- Enter, update, and manage client information within the organization's health records system, ensuring accuracy and easy accessibility for authorized staff.
- Send and receive, via phone, fax, and email, case management records, summaries, and other necessary documentation to/from health plans and partner organizations as needed.
- Conduct outreach to potential clients assigned by the health plan, introducing them to available services and providing program information.
- Serve as a liaison for assigned clients, facilitating communication between clients, health plans, and the CalAIM care management team.
- Minimum of 2 years of experience in an administrative role within a healthcare setting, such as Health Information Clerk, Referrals Coordinator, or a similar role.
- Working closely with the CalAIM team, this position ensures efficient processing of TARs, manages health records, and coordinates external referrals from community-based organizations, clinics, and other partners.
- Medical Records Coordination: Receive, organize, and maintain medical charts, case notes, and records for CalAIM clients, ensuring compliance with confidentiality and HIPAA standards.
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