Singlestore Linkedin

Partner Operations Manager

United States

Sponsorship not specified$100k-$110kDetected 7 days ago
SQLAWSGCPAzureStakeholder ManagementSalesforceSalesAccountingLeadershipCommunicationOrganizational Skills

About the role

  • This is a highly visible, hands-on role for someone who understands the indirect revenue business and wants to make a significant impact at a fast-growing software company.
  • SingleStore is venture-backed and headquartered in San Francisco with offices in Sunnyvale, Raleigh, Seattle, Boston, London, Lisbon, Bangalore, Dublin and Kyiv.

Responsibilities

  • Own the day-to-day operational support for partner, channel, and reseller motions (deal registration, approvals, pricing, workflows, agreements, exception handling)
  • Maintain and execute reseller agreements, including standard and non-standard terms impacting bookings, margins, and commissions
  • Create and maintain internal and external documentation and training on partner processes (deal reg, marketplace flows, fees, approvals) ensuring clarity for internal teams and partners
  • Support joint solution and co-selling motions between direct sales and partners, ensuring clear rules of engagement and attribution
  • Serve as a key business owner for partner-related data, processes, and systems (Salesforce, CPQ, partner portals, co-selling tools, marketplace integrations)
  • Support the operational workflows for marketplace transactions (AWS, Azure, GCP), including offer creation, credit/ license allocation, and system support.
  • Build and maintain dashboards and reporting for partner performance (pipeline, bookings, ACV, margins, marketplace volume). Partner with Finance and Accounting to ensure accurate recognition of reseller business.
  • Analyze partner and channel performance to identify gaps, opportunities, and process improvements that increase productivity and profitability.
  • Ensure that partner fees, discounts, rebates, and incentives (MDF, SPIFFs, referral fees, marketplace fees, etc.) are correctly set up, tracked, and reconciled
  • Define and maintain data standards for partner accounts, contacts, registrations, and opportunities to ensure clean reporting

Requirements

  • 3-5+ years of experience in Partner Operations, Channel Operations, Revenue Operations, or Sales Operations at a B2B technology or SaaS company
  • Experience with reseller and channel agreements, including discount structures, partner fees, and incentives
  • Hands-on experience with Salesforce (and ideally CPQ and/or PRM tools) for managing partner accounts, opportunities, and deal registration.
  • Experience with designing and maintaining fields, workflows, integrations, and dashboards.
  • Consistent with our commitment to diversity & inclusion, we value individuals with the ability to work on diverse teams and with a diverse range of people.

Nice to have

  • Familiarity with SaaS revenue recognition and bookings policies related to indirect and marketplace deals is preferred

Compensation

  • SingleStore is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.
  • Salary is based on permissible, non-discriminatory factors such as skills, experience, and geographic location, and is just one part of our total compensation and benefits package.
  • Certain roles are also eligible for additional rewards, including merit increases and annual bonuses.
  • SingleStore's total salary range for this role, if based in Boston,
  • $100,000 - $110,000 USD per year.

Benefits

  • Partner with leadership to operationalize partner programs and tiers (benefits, discounts, incentives, requirements) and ensure they are reflected accurately in systems and processes
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