BuildOps

Customer Success Manager, Commercial Scaled

Los Angeles, California · Contract

Sponsorship not specifiedDetected 13 days ago

Data VisualizationJiraSalesforceBusiness DevelopmentValuationERPCustomer SuccessCustomer SupportIntercomCommunicationCollaborationOrganizational Skills

About the role

We love driven, self-motivated people who thrive in fast-paced environments.
As a Customer Success Manager on our Commercial Scaled Customer Success Team, you'll join a well-funded, fast-growing technology startup with a unique opportunity to help shape and scale a critical customer segment.
Our engagement model is built for scale, delivering value through Intercom and email communication, structured customer calls, webinars, office hours, and annual business reviews.

Responsibilities

Success Planning: Develop and execute tailored success plans with a clear emphasis on value realization. Identify customer business workflows, pain points, and goals to build solutions that drive adoption, support retention, and create expansion opportunities.
De-escalate difficult customer situations professionally and coordinate seamless handoffs with Professional Services, Customer Support, and the Customer Experience team to ensure a consistent, high-quality experience at every stage of the customer journey.
Cross-Functional Collaboration & Segment Development: Partner with Business Development, Product & Engineering, Sales, Professional Services, and Marketing to align on customer needs and drive company-wide outcomes.
Highly organized, with the ability to manage a large portfolio, prioritize competing demands, and stay aligned to customer and company goals
maintains strong account hygiene including updated contacts, logged risks, and documented next steps
Customer Engagement: Build strong relationships with key customer stakeholders through a scalable, digital-first engagement model.
Highly organized, with the ability to manage a large portfolio, prioritize competing demands, and stay aligned to customer and company goals; maintains strong account hygiene including updated contacts, logged risks, and documented next steps
Able to set appropriate boundaries around customer requests, scope, and support vs. CS expectations
Company events and team-building activities, both in-person and virtual
The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers

Requirements

B.A. or B.S. degree
Experience with business intelligence and reporting tools such as Power BI or Sigma

Nice to have

Familiarity with Salesforce, Gainsight, Service Cloud, Jira, or similar tools is a plus

Skills

Alaska, Hawaii, Kentucky, Mississippi, Nebraska, New Mexico, North Dakota, Rhode Island, South Dakota, West Virginia, and Wyoming.
This list is based solely on operational and compliance considerations and is reviewed from time to time as our footprint grows.
About BuildOps
See why contractors choose Buildops here.
BuildOps is an equal opportunity employer.
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Compensation

$76,000 - $95,000k base salary range + annual bonus opportunity up to 30%

Benefits

Generous equity grant, become an owner in our company!
A comprehensive benefits package
Flexible PTO and hybrid work schedules

Company info

Product Expertise & Enablement: Become a BuildOps product expert and teach customers how to leverage the platform to its full potential.
Drive feature adoption across your portfolio, proactively share best practices around new releases, and help customers achieve measurable outcomes.
Contribute ideas to commercial playbooks and help generate segment-level insights that continuously elevate how the Commercial Shared Team serves our customers at scale.
At BuildOps, we're building a groundbreaking software solution purpose-built to support today's commercial contractor.
Opportunities for growth and career advancement

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This listing is sourced directly from BuildOps's careers page and normalized into a canonical job model.