American Family Mutual Insur Co Si
Customer Service and Sales Representative (Primarily Home)
AF-MO St Joseph-Ctrl Reg Ofc, USA · Contract
Sponsorship not specified$25k-$32kDetected 27 days ago
SalesProcess ImprovementCustomer SupportProperty & Casualty
About the role
- In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home, proximate to St Joseph, MO (within approximately 50 miles).
- Training for this role (approximately 6 weeks) is in-person at our St Joseph office.
- Primary Accountabilities • Responds to customer interactions regarding billing, policy coverage, and policy changes.
Responsibilities
- Demonstrated experience providing customer-driven solutions, support or service.
- Demonstrated ability to take the lead and guide our customers to resolution.
Requirements
- Actively attends scheduled training class as required, as well as participates in development opportunities to further expand customer service skills.
Compensation
- Accepts ownership of requests and provides thorough service to ensure complete customer satisfaction.
- Empowered to take risks and make exception decisions. Reviews the situation to ensure decision is appropriate for both the customer and the organization.
- Assists with peer development through information and knowledge sharing.
- Learns, embrace and apply the process improvement concepts in day to day work, identifying opportunities for improvement and making recommendations for change.
- Actively attends scheduled training class as required, as well as participates in development opportunities to further expand customer service skills.
- Demonstrated experience providing customer-driven solutions, support or service.
Benefits
- Responds to customer interactions regarding billing, policy coverage, and policy changes.
Company info
- We are an equal opportunity employer.
- This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth.
Equal opportunity
- It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity.
Visa & Work Authorization
- Sponsorship will not be considered for this position unless specified in the posting
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