Meadow
Customer Success Manager
United States (Remote) · Full-time
Sponsorship not specified$85k-$132kDetected 35 days ago
Customer SuccessShopify
About the role
- As Meadow's Customer Success Manager, your primary mission is to make our clients successful term-to-term - maintaining a high CSAT, high retention rates, and low churn rates.
Responsibilities
- In addition to the chance to positively impact the world while building a company around a $600B opportunity,
Requirements
- 4-6+ Years of Experience in Customer Success
- Experience at an Early Stage Startup
- You have a track record of success anticipating client needs before they surface as problems, keeping stakeholders informed, and setting clear expectations.
- Renewal & Retention Expertise
- Product Expertise
- You have a track record of success guiding clients through complex products, troubleshooting issues, and connecting features to business outcomes.
Compensation
- The initial annual salary for this position is expected to range from $85,000- $132,000 USD.
- Competitive Salary
- 1-2 Onsites Per Year
Benefits
- Meadow wants all employees to be supported in their personal and professional development, so we take a comprehensive approach to compensation and benefits.
- Competitive Equity
- 401(k) Retirement Savings Plan
- Subsidized Medical, Dental, and Vision Insurance (with HSA & FSA Plans Available)
- Flexible Paid Time Off
- Paid Parental Leave
Company info
- Meadow is the modern payments platform for higher education that simplifies the entire student financial experience.
- We're transforming the $600 Billion higher education payments industry in the United States - building for universities what Shopify built for retail businesses, and bringing the entire student financial experience online.
- The need for a platform like Meadow has never been greater.
- If you're passionate about our mission to empower students financially and strengthen economic mobility through higher education - and you're excited to join a highly ambitious, talented team - we'd love to hear from you.
This listing is sourced directly from Meadow's careers page and normalized into a canonical job model.