Elevance Health
Director Workforce Management and Service Experience
IN-INDIANAPOLIS, 220 VIRGINIA AVE, USA · Director
Sponsorship not specified$132k-$197kDetected 5 hours ago
StatisticsAccessibilityForecastingProcess ImprovementHRISLeadershipCollaborationPublic SpeakingAdaptability
Stay score
odds of building a lasting career here
64Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 122 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- Director Workforce Management and Service Experience
- This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.
- Alternate locations may be considered if candidates reside within a commuting distance from an office.
Responsibilities
- Partners with stakeholders to ensure workforce plans and budgets support forecasted customer needs and contractual commitments
- Sponsors integrated workforce support, driving workforce management modernization through process standardization, automation, scalability, efficiency, and enhanced business decision support
- Creates criteria for WFM evaluation systems, evaluates effectiveness of existing and proposed workforce management activities
- This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance.
- Proven ability to lead teams, drive change, influence business partners, and deliver operational results through data-driven decision making, stakeholder collaboration, and organizational influence.
- Ability to manage multiple, complex, on-going tasks and projects strongly preferred
Requirements
- BS/BA in business, statistics or a related field and a minimum of 5 years direct management in workforce management to include a minimum 5 years' experience of service center experience
- Experience leading workforce management, modernization, automation, and process improvement initiatives.
Nice to have
- Preferred Skillset and Experience:
- Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations.
- No amount is wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans.
Compensation
- For candidates working in person or virtually in the below locations, the salary* range for this specific position is $131,600- $197,400
Benefits
- The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting.
- This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level.
Company info
- Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
- How We Work
- At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
- We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
- Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler.
- We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
- At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates.
- Our values and behaviors are the root of our culture.
- They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
- Elevance Health operates in a Hybrid Workforce Strategy.
- Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week.
- Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
- The health of our associates and communities is a top priority for Elevance Health.
- We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza.
- If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation.
- Elevance Health will also follow all relevant federal, state and local laws.
- Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.
- Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact.
- Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
- Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.
- NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date.
- Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM.
- In other words - the job is posted until 3/13, not through 3/13.
Visa & Work Authorization
- ent Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gend
Apply directly at Elevance Health →Create a free account for alerts like thisView Elevance Health immigration profile
This listing is sourced directly from Elevance Health's careers page and normalized into a canonical job model.