Smith & Nephew
IT Support Specialist - Hybrid (Pittsburgh, PA)
Pittsburgh, PA · Junior
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About the role
- Join our team in Pittsburgh, PA and help keep our people connected, productive and supported.
- This role is based in Pittsburgh, PA, with a minimum of three days per week working onsite at our Pittsburgh office.
- We believe in creating the greatest good for society.
Responsibilities
- Follow us on L inkedIn to see how we support and empower our employees and patients every day.
- Provide day to day technical support, evaluating and prioritizing requests involving hardware, software, networking, telecommunications, audio visual technology and other IT systems.
- Install, configure, image, test, diagnose and troubleshoot laptops, desktops, mobile devices, external drives and associated software, ensuring configurations meet established requirements.
- Deliver best efforts Ubuntu and networking support for robotics development.
Requirements
- Support mobile devices including iPhones and iPads, and document and track incidents in SNOW, assigning tickets to appropriate resolver teams when required.
- Bachelor's degree in Computer Science, Business or a related discipline, or equivalent relevant technical work experience.
- 1 to 3 years of experience successfully delivering desktop support services, including Windows and Office support, troubleshooting and user administration within an Active Directory environment.
Compensation
- Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program
Benefits
- Discounts on fitness clubs, travel and more!
- Unlimited., life, culture, and benefits at S+N.
Company info
- Explore our website and learn more about our mission, our team, and the opportunities we offer.
- Ability to work effectively both independently with minimal supervision and as part of a collaborative team
This listing is sourced directly from Smith & Nephew's careers page and normalized into a canonical job model.