Xylem
Repair Receiving Assistant
Yellow Springs, Ohio
Sponsorship not specifiedDetected 8 days ago
SalesforceCRMERPCustomer SupportCommunicationOrganizational Skills
About the role
- The Repair Receiving Assistant plays a key role in supporting the daily operations of the Repair Center by managing repair orders from receiving through processing using the Oracle Depot Repair system.
- This position works closely with repair technicians to ensure timely evaluation, repair, and calibration of analytic customer products, while also providing warranty and turnaround status updates.
- Assist in receiving, picking, and processing repair orders and maintaining all aspects of the Repair Center through the Oracle Depot Repair; time used 30%
Responsibilities
- Working with the repair technicians to provide repair support to customer products; time used 40%
- Create and update SFDC Cases as needed for quality assurance
- Provide technical/service support to our Global ASC (Authorized Service Center) Network.
- Flex time may be limited based on requirements of the team to provide customer support between 8:00 am - 5:00 pm, Monday through Friday
Requirements
- 2+ years of customer service experience
- Experience with email and on the phone communication
- Experience ERP or CRM system
- Must have working knowledge of PC's and PC software
- Must be able to lift 30 pounds
- Complete material transactions and ordering parts as required per technician's need
- High School Diploma or equivalent
- Professional, develop relationships with customers
Nice to have
- Previous material management experience preferred
- Previous customer service or repair service experience preferred
Skills
- Must be customer service oriented
- Strong attention to detail
- Excellent organizational skills
- General office/bench environment
- Generous PTO package and paid holidays
- Generous retirement savings plan
- Customizable health, dental and vision insurance (eligible on first date)
- Career progression plans
- Reward and recognition programs
- Paid parental leave
- Tuition Reimbursement
- Company Wellness Program
Compensation
- Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:
Company info
- Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day.
- As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges.
- We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
- We're Hiring for a Repair Receiving Assistant!
- If you are excited and passionate about helping #LetsSolveWater, consider joining our team today!
- Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues.
- We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions.
- At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!
- The role maintains regular communication with customers, oversees warehouse inventory for fast-moving parts, and handles the ordering of standard and special parts to ensure timely repairs and efficient delivery service.
- Provide warranty and turnaround status updates on customers' orders.
This listing is sourced directly from Xylem's careers page and normalized into a canonical job model.