AXS
Client Services Supervisor - Theaters and Residencies
Denver, CO · Full-time
Sponsorship not specifiedDetected 1 day ago
ExcelCustomer SupportCollaborationProblem SolvingMicrosoft Office
About the role
- Our new Ticketing/Client Services Supervisor in the Theaters and Residencies Division at AXS will provide front-line, top-notch service and support for our clients at box offices nationwide.
- You will act as a relationship manager and tech support; advise, assist, and advocate for ticketing venue partners and provide support for all AXS products and services.
Responsibilities
- Work as a partner with Client Services Managers by developing relationships and a deep understanding of each venue and its unique challenges.
- Respond to support and services requests from client/venue.
- Troubleshoot and resolve or escalate technical support issues.
- Assist in monitoring incoming support requests and assign associated tasks to members of the staff, and provide assistance to Junior Client Services staff.
- Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
Requirements
- 3+ years of experience in live event ticketing and event programming.
- Proficiency with Microsoft Office including Word, Excel, and Outlook.
- Experience with Ticket Operations for a venue
Nice to have
- High School Diploma or its equivalency (BA/BS Degree Preferred)
Compensation
- Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world.
Benefits
- Opportunities for learning and leveling up through training and education reimbursement.
Company info
- https://solutions.axs.com/careers/
- For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment.
- Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world.
- We are dedicated to a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box" in the job description, we encourage you to apply anyway.
- You may be the right candidate for this or other roles.
- We're an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.
- AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship.
- AEG may require an employee to perform duties outside their normal description.
- AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.
- More about AEG
- We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
- Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
- We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.
Visa & Work Authorization
- We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activ
This listing is sourced directly from AXS's careers page and normalized into a canonical job model.