Ministry Brands
Client Support Specialist
US-Alpharetta, GA
Sponsorship not specifiedDetected 5 days ago
ExcelCustomer SupportResearchLeadershipCommunicationCollaborationMicrosoft OfficeSharePoint
About the role
- The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.
- There is no fixed minimum number of in-office days; instead, attendance will be determined by project demands, meetings, and manager guidance.
- Any changes to your primary work location should follow the appropriate process as outlined in our handbook.
Responsibilities
- Evaluate, document and escalate technical issues, product bugs or data concerns for further research
- Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issue
- Create and review tickets for proper routing
- Submit up-sell + cross-sell leads
- Collaborate on and contribute to additional tasks assigned by management.
- Maintains in-depth knowledge of our products and stays up-to-date with ongoing product releases
- 3+ months of related experience in customer service, support, or other customer-facing roles
Requirements
- Demonstrated ability to learn and understand ticketing software applications
- Working knowledge of phone queue systems
Nice to have
- Comfort level working with SaaS-related technology, a plus
Benefits
- High school diploma or equivalent, or an equivalent combination of education and experience
Company info
- Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement - advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.
- Available Location: Milton, GA
- Hybrid Working: Team members are expected to come into the Alpharetta office as needed, based on business requirements and team collaboration needs. There is no fixed minimum number of in-office days
- instead, attendance will be determined by project demands, meetings, and manager guidance. Any changes to your primary work location should follow the appropriate process as outlined in our handbook.
- Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations.
- We serve more than 95,000 customers as a trusted partner in digital transformation and enablement - advancing missions, driving efficiencies, and building engaged communities for more than four decades.
- Hybrid Working: Team members are expected to come into the Alpharetta office as needed, based on business requirements and team collaboration needs.
- Provide user support to improve the experience of customers and/or end-users of their assigned product(s)
- Work with customers to identify and replicate errors and defects through a variety of communication means to ensure resolution
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This listing is sourced directly from Ministry Brands's careers page and normalized into a canonical job model.