Airwallex

Senior Manager, IT Operations

US - San Francisco · Senior

Sponsorship not specifiedDetected 21 days ago

CybersecuritySalesforceVendor ManagementProcurementERPPerformance ManagementLeadershipCommunicationCollaboration

About the role

We are focused on supporting Airwallex's employees-our core customers-by delivering secure, delightful, and trusted experiences through our IT Operations, IT Engineering, and IT Business Partnerships teams.
Our mission is to be the engine that amplifies the impact of every Airwallex team member.

You will lead the delivery of a best-in-class support experience for our employees, lead new office launches and regional expansions, and ensure fast, effective service desk support.
Acting as a bridge between IT support and operations, you will keep our business running smoothly while serving as a "player-coach" for your team.
Ensure high-quality and consistent IT support for Airwallex staff, acting as an escalation point for complex issues.
Collaborate with global and regional leadership teams, effectively communicating priorities and managing high-pressure situations.
Drive internal process efficiencies, vendor management, procurement, and oversee office expansions or decommissions.
Partner with INFOSEC and IT Engineering on security priorities and innovation initiatives.

4+ years of experience leading IT teams in multinational, tech-driven environments.
Expertise with Apple technologies and SaaS-driven organizations.
Strong leader with a player-coach mindset and hands-on technical expertise.

Monitor and report on key IT metrics/KPIs, ensuring optimal service delivery and ongoing IT health.

The Corporate IT team at Airwallex is dedicated to providing exceptional IT support, building robust technical solutions, and leading complex, strategic projects across the business.

Airwallex is proud to be an equal opportunity employer.
We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent.
We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions.
If you have a disability or special need that requires accommodation, please let us know.

Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future.

This listing is sourced directly from Airwallex's careers page and normalized into a canonical job model.