The Trade Desk
Director, Client Service
New York · Director · Full-time
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About the role
- The Trade Desk's Channel Partners team is hiring a Director of Client Service to lead a front-line team of Account Managers and Traders, and act as a strategic, in-market leader for one of our largest Channel Partners.
- This role blends people leadership, hands-on campaign and technical oversight, and cross-functional partnership with Product, Engineering, and Business Development to ensure partner growth, product adoption, and revenue performance.
Responsibilities
- Lead and grow a multidisciplinary client services team (Account Managers, Traders) supporting our Internal Software Vendor (ISV) portfolio within Channel Partners.
- Own senior leadership relationships and act as a primary escalation and in-market executive across this business.
- Drive partner success metrics: revenue growth, adoption of API endpoints/features, conversion/ROI, and SLA adherence.
- Collaborate with Product and Engineering to communicate partner needs, prioritize API/product roadmap items, and validate releases with partners.
- Establish and enforce best practices, playbooks, onboarding processes, and QA for partner integrations and campaign operations.
- Hire, mentor, and develop managers and ICs
- Create and present executive-level reporting and forecasts to internal stakeholders and partners
- Lead cross-functional programs (onboarding, go-to-market launches, feature pilots) to accelerate partner time-to-value.
- Manage risk and escalations proactively (technical, commercial, compliance), ensuring timely resolution and partner satisfaction.
- Hire, mentor, and develop managers and ICs; set team goals, performance metrics, and carry out regular performance reviews.
Requirements
- Bachelor's degree or higher.
- minimum 4+ years managing client-facing teams.
- Track record of hiring, coaching, and scaling high-performing teams.
- Proven leadership skills with the ability to set goals, measure performance, hold teams accountable, and provide actionable feedback.
Nice to have
- Hands-on experience with TTD's platform preferred.
- Strong analytical skills and comfort with metrics-driven decision-making (SQL, Excel, BI tools preferred).
Compensation
- In accordance with various US state laws, the range provided is the Trade Desk's reasonable estimate of the base compensation for this role.
Company info
- Who you are:
This listing is sourced directly from The Trade Desk's careers page and normalized into a canonical job model.