Zippy
Client Relationship Manager, Servicing
Arizona (Remote)
Sponsorship not specifiedDetected 53 days ago
SpringExcelLeadershipCommunicationProblem SolvingMentoring
About the role
- This role is responsible for overseeing client relationships, coordinating servicing operations, supporting servicing transfer initiatives, and driving operational excellence across assigned portfolios.
- The ideal candidate brings experience in loan servicing operations, client management, portfolio oversight, and cross-functional coordination.
Responsibilities
- Serve as the primary point of contact for an assigned portfolio of servicing clients, investors, and business partners.
- Build and maintain strong client relationships through proactive communication, operational support, and strategic partnership.
- Lead servicing oversight activities, including issue resolution, operational escalations, and client-specific initiatives.
- Partner with internal servicing teams to ensure timely and accurate execution of servicing obligations and portfolio deliverables.
- Drive implementation of operational improvements, servicing strategies, and process efficiencies that enhance client experience and portfolio performance.
- Coordinate and manage client requests, servicing approvals, and operational deliverables in alignment with servicing requirements.
- Lead and coordinate servicing transfer activities, including onboarding and offboarding processes, client communications, data validation, timeline management, operational readiness, and coordination with internal teams and third-party partners to ensure seamless transfer execution.
- Support issue resolution efforts related to servicing discrepancies, customer escalations, payment processing, and portfolio exceptions.
- Perform oversight and reconciliation of servicing-related invoices, fees, reporting, and exception items.
- Conduct root cause analysis for operational issues and partner with business teams to implement corrective actions and process improvements.
Requirements
- Strong understanding of servicing operations, loan portfolios, payment processing, escrow administration, servicing transfers, and customer servicing workflows.
- Ability to manage multiple priorities in a fast-paced, growth-oriented environment.
Nice to have
- Bachelor's degree in Business, Finance, Operations, or related field preferred.
- 5+ years of experience in loan servicing, client management, servicing operations, manufactured housing finance, or related financial services experience.
- Prior experience in a client-facing servicing, portfolio oversight, or operational management role strongly preferred.
- Experience managing or coordinating servicing transfers preferred.
- Manufactured housing, consumer finance, or specialty servicing experience is a plus.
Skills
- Familiarity with manufactured housing finance and servicing operations preferred.
- Knowledge of regulatory servicing requirements and operational compliance standards.
- Exceptional client relationship management and communication skills.
- Strong analytical, organizational, and problem-solving capabilities.
- Experience leading cross-functional operational initiatives and process improvements.
- Strong presentation and executive communication skills.
- Experience with servicing systems, operational reporting tools, or business intelligence platforms is a plus.
- Self-starter with strong attention to detail, accountability, and ownership mentality.
Compensation
- We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience.
- Remote Work: Enjoy the flexibility of working from home in a dynamic, remote-first environment.
- Training & Licensing Support: We invest in your professional growth with resources for training and licensing.
- No Meeting Wednesdays: Enjoy a mid-week break from meetings to focus and recharge.
- Vibrant Slack Community: Engage with colleagues in our lively remote Slack community, featuring fun channels that connect people around shared interests like travel, pets, sports, food, and more.
- Career Growth: We believe in promoting from within, offering you opportunities to grow your career with us.
Benefits
- We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status.
Company info
- Zippy was founded with one mission: to make getting a loan for a manufactured home simple, fast, and fully online.
- We believe modern manufactured homes are affordable, well-built, eco-friendly, and stylish, but finding a lender who understands this market can be challenging.
- That's why Zippy focuses exclusively on manufactured home loans, offering a seamless, digital experience.
- Headquartered in Dallas, TX, with an office in Tempe, AZ, Zippy provides home loans and insurance to manufactured home buyers throughout the United States.
- Our remote-first team is spread across cities like Dallas, Houston, Knoxville, Omaha, Philadelphia, Phoenix, and several other states and cities.
- Backed by institutional investors, we offer competitive pay, stock options, and excellent benefits.
- At Zippy, we pride ourselves on our commitment to finance happiness through the power of home.
- We are dedicated to enhancing consumers' financial outcomes and tackling the affordable housing crisis through cutting-edge technology and innovative solutions.
- You'll be welcomed into a collaborative environment that fosters camaraderie, respect, and a deep sense of belonging.
- These values guide our decisions, shape our culture, and inspire us to achieve our best every day.
- Join a Growing Team: Be part of a dynamic team at a pivotal moment in Zippy's growth, where every contribution makes a significant impact.
- Meaningful Impact: Be part of a mission-driven team that's making housing more affordable for everyone, helping prospective buyers secure fast and simple online loans to purchase manufactured homes.
- At Zippy, we're passionate about creating a workplace where people love to work.
- Be part of a mission-driven team that's making housing more affordable for everyone, helping prospective buyers secure fast and simple online loans to purchase manufactured homes.
Equal opportunity
- Zippy is an equal opportunity employer that is committed to diversity and inclusion.
- equal opportunity employer that is committed to diversity and inclusion.
This listing is sourced directly from Zippy's careers page and normalized into a canonical job model.