GCI Careers
Senior Customer Experience Specialist
United States · Senior
Sponsorship not specifiedDetected 12 days ago
Collaboration
About the role
- Identify friction points and opportunities for enhancement, translating customer needs into actionable initiatives.
Responsibilities
- Own and continuously improve assigned stages of the customer journey to ensure a consistent, high-quality experience across all touchpoints.
- Uphold experience standards while leading cross-functional collaboration to execute customer experience (CX) improvements that drive satisfaction, loyalty, and ease of interaction.
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This listing is sourced directly from GCI Careers's careers page and normalized into a canonical job model.