GCI Careers

GCI Careers

Senior Customer Experience Specialist

United States · Senior

Sponsorship not specifiedDetected 12 days ago
Collaboration

About the role

  • Identify friction points and opportunities for enhancement, translating customer needs into actionable initiatives.

Responsibilities

  • Own and continuously improve assigned stages of the customer journey to ensure a consistent, high-quality experience across all touchpoints.
  • Uphold experience standards while leading cross-functional collaboration to execute customer experience (CX) improvements that drive satisfaction, loyalty, and ease of interaction.

This listing is sourced directly from GCI Careers's careers page and normalized into a canonical job model.