Procore Technologies

Procore Technologies

Customer Success Manager 3 - DroneDeploy

US - Texas - Austin · Mid

Sponsorship not specified$106k-$145kDetected 28 days ago
SalesforceCRMAccount ManagementForecastingCustomer SuccessRoboticsCommunicationCollaborationConstruction Management

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odds of building a lasting career here

54Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 13 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 83%

Of 12 labor certifications old enough to have been used, 2 expired without the employer filing the next step. Median time from filing to decision: 498 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

10 transfer filings in the last year, covering 10 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • You will report to the Manager, Customer Success and will be based in Austin, Texas, aligning to U.S. Central/Eastern core collaboration hours with ~15-20% domestic travel.

Responsibilities

  • Build and execute account plans that achieve portfolio-level revenue growth (target ~20% YoY) and strong net/gross retention.
  • Lead onboarding and early lifecycle motions to establish core workflows, effective training, and rapid platform realization.
  • Co-own renewals with Sales by forecasting, preparing, and running reviews to drive timely execution of contracts.
  • Identify and qualify expansion opportunities (license growth, new units, add-ons) and partner with Sales to secure them.
  • Represent the voice of the customer to Product, Support, and Services, providing structured feedback and use-case insight.
  • Coordinate with Support and Services to resolve issues quickly and maintain confidence in the platform.
  • Utilize Salesforce, Gong, and Glean to prepare for meetings, capture insights, and maintain clear documentation.

Requirements

  • 3+ years in B2B Customer Success, Account Management, or a similar customer-facing SaaS role to bring proven experience in driving retention and growth.
  • Proven track record of managing and growing a defined book of business across a sizeable portfolio of accounts with structured planning.
  • Strong consultative, data-driven approach to customer engagement, value realization, and business outcome alignment.
  • Excellent written and verbal communication skills across field users, operations, and executive leadership.
  • High CRM discipline and a strong habit of clear, timely documentation using tools like Salesforce, Gong, and collaboration platforms.
  • Ability to obtain a USA Part 107 Drone License within the first 90-120 days of employment and maintain it throughout employment.
  • Ability and willingness to travel domestically ~15-20% for customer visits and company events.
  • Strong-fit Background Might Include
  • B2B SaaS Customer Success Management / Account Management
  • AEC (Architecture, Engineering, Construction) Industry Operations or Technology
  • Drone / Reality Capture Program Management
  • Construction Field Management or Jobsite Technology Specialist

Compensation

  • 105,600.00 - 145,200.00 USD Annual
  • 132,000.00 - 181,500.00 USD Annual
  • This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation.
  • Procore is committed to offering competitive, fair, and commensurate compensation.
  • Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.

Benefits

  • This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation.
  • Manage a portfolio of ~70+ mid-market AEC customers, with clear ownership for health, adoption, retention, and growth to maximize time-to-value.
  • Monitor usage and health signals to intervene early, addressing adoption gaps, risks, and new opportunities proactively.

Company info

  • Act as a trusted advisor on reality capture workflows and program design for AEC customers.
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This listing is sourced directly from Procore Technologies's careers page and normalized into a canonical job model.