Retell AI
Senior Billing Manager
San Francisco Bay Area · Senior
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About the role
- Set up invoicing for large contracts, including committed-spend and usage-based terms.
- Work with Sales, Customer Success, and customers' AP teams on escalations.
- Choose and set up the AR and billing tools; automate what you can.
Responsibilities
- Design billing and collections for an enterprise deal (1 hr)
- Disputed invoice role-play with a customer's AP lead (30 min)
- You'll build billing, AR from scratch: the processes, systems, and controls, and eventually the team.
- Build the enterprise AR process from scratch: invoicing, collections cadence, and cash application.
- Own collections for enterprise accounts: aging, DSO, and disputes.
Requirements
- 6+ years in AR, billing, or collections, including enterprise B2B.
Nice to have
- Experience with usage-based or committed-spend contracts.
- CPA or audit experience.
- First finance ops hire at a startup.
- We care less about checkboxes and more about:
- Collections results: lower DSO and fewer aged balances.
- Ownership under ambiguity.
- You'd rather ship a v1 in a week than plan for a month.
- You're equally at home in a spreadsheet and on a call with a customer's AP team.
Compensation
- Top 1% talent: Above-market pay (top 5th percentile) to attract exceptional builders
Benefits
- 100% coverage for medical, dental, and vision insurance
- $200/month wellness reimbursement (gym, fitness classes, etc.)
- $300/month commuter reimbursement (gas, Caltrain, etc.)
- $75/month phone bill reimbursement
- $50/month internet reimbursement
Company info
- Judgment with large enterprise customers in invoice disputes.
Visa & Work Authorization
- US Visas: Retell AI is open to sponsoring work authorization for qualified candidates, including H-1B, TN, L-1, E-3, and F-1 (OPT/CPT).
This listing is sourced directly from Retell AI's careers page and normalized into a canonical job model.