Paychex

Paychex

Senior Customer Service Representative - SurePayroll

St Petersburg, Florida · Senior · Part-time

Sponsorship not specifiedDetected 68 days ago
CRMHRHRISCustomer SupportResearchCommunicationProblem SolvingMentoring

About the role

  • Provide an exceptional service experience for SurePayroll customers handling incoming contacts from current clients regarding previously run payroll, payroll tax filing and ancillary services.

Responsibilities

  • Researches client issues and partners with other Customer Service, Tax, Advances Resolution/Amended Return, Payroll Operations and Finance team members to resolve issues affecting clients' accounts.
  • Notate client contact in SalesForce.com system to document issues with their account and ensure that others servicing the client understand the interactions that have preceded the current issue.
  • Manages call and hold time service levels to increase our ability to service all incoming contacts and provide excellent service for each caller/chat client.
  • Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities.
  • Provide outstanding service and build trusted relationships.
  • Drive innovation in our products and services and continually improve our processes.
  • Work in partnership and support each other.
  • Be personally accountable and deliver on commitments.

Requirements

  • 1 year of experience in Professional work experience in a customer service or contact center environment.
  • 4 years of experience in Professional work experience in a customer service or contact center environment.
  • Customer Inquiries - Preferred
  • Tax Laws - Preferred

Nice to have

  • Associate's Degree - Preferred
  • Customer Service - Preferred
  • Communication - Preferred
  • Multitasking - Preferred
  • Troubleshooting (Problem Solving) - Preferred
  • Problem Solving - Preferred
  • Call Center Experience - Preferred
  • Inbound Calls - Preferred

Compensation

  • In the spirit of pay transparency, we are excited to share that the compensation range for this position is typically $25.00/hr.

Benefits

  • We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
  • From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
  • We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.
  • Continually builds payroll, payroll tax and SurePayroll systems knowledge through a mixture of classroom training, self-guided learning and research (such as on www.irs.gov) to better serve our clients.
  • Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses.

Company info

  • Our company culture reflects the diversity of our employees.
  • We want you to be you and your voice to be heard.
  • The benefits described apply to full-time employees.
  • Benefits for part-time, contract, and intern roles may vary.
  • Not sure if you meet every requirement?
  • At Paychex, we know that great talent comes in many forms.
  • If you're passionate about the role but don't check every box, we still encourage you to apply.
  • You might be the right fit - either for this position or another opportunity with us.
  • Paychex is an equal opportunity employer.
  • We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit.
  • We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.
  • Treats customers in a friendly and helpful manner, building confidence in our service and ability to help them resolve their issue(s).
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This listing is sourced directly from Paychex's careers page and normalized into a canonical job model.