nscaleoperationsukltd
Systems Integration LifeCycle Engineer
US
Sponsorship not specified$150k-$220kDetected 1 day ago
Incident ResponseComplianceJiraCadenceLeadershipSCADA
About the role
- As the Systems Integration organization matures, responsibility transitions from daily operational execution to governance, automation, continuous improvement, and enterprise service management strategy.
Responsibilities
- Build the change management process from scratch change categories (standard, normal, emergency), approval workflow, CAB cadence, Jira ticket template, change calendar
- Build the change freeze calendar aligned with Ward County go-live windows and Microsoft tenant notification requirements
- Build the incident management process alignment, severity levels, escalation paths, ticket template, on-call rotation, post-mortem format
- Handoff to Business Ops the incident process on-call rotation, ensure incidents are documented, drive post-mortems within SLA hours of resolution
- Build the known-error database from the first 30 days of operation
Requirements
- 5-8+ years as an ITIL practitioner, IT service management engineer, or operations engineer - has personally built change and incident management processes, not just used them
- Write the 5 core SOPs required,; document every process gap discovered in the first 30 days the backlog Phase 3 leadership inherits, and move to Business Operations.
- ITIL 4 Foundation or higher required; ITIL Practitioner or equivalent preferred
- Hands-on ServiceNow or Jira Service Management at admin/configuration level
- PagerDuty administration experience - schedules, routing rules, escalation policies, integrations
- Able to deliver a working change process in 14 days - proven track record of fast, pragmatic delivery over perfect design
- What Success Looks Like
- Change management process live and in active use within 14 days of hire - every change has a ticket
- Setup team on-call in PagerDuty - generators flip, somebody gets paged
- Incident management process running, first incident has a ticket, an owner, and a post-mortem
- A change management process can be shown to customers for review - and that it exists, it works, it has tickets
- 5 core SOPs written and accessible
- The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation.
Nice to have
- Datacenter or infrastructure operational context strongly preferred
- ITIL 4 Foundation or higher required
- ITIL Practitioner or equivalent preferred
Compensation
- $150,000 - $220,000 USD
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