Cat
Principal Technical Product Manager (Customer Readiness & Experience)
Irving, Texas · Principal · Part-time
No sponsorship$148k-$240kDetected 1 day ago
GoProduct ManagementProduct StrategyStakeholder ManagementOnboardingCustomer SuccessLeadershipCommunicationCritical Thinking
About the role
- As the Principal Technical Product Manager for Customer Readiness & Experience, you will be responsible for defining and executing the customer adoption strategy for autonomous solutions.
- This role serves as the voice of the customer within the autonomous product organization, ensuring customer needs, operational objectives, and business priorities are translated into actionable product investments and deployment plans.
Responsibilities
- Owns definition of acceptance criteria for customer readiness, deployment readiness, adoption milestones, and customer success outcomes.
- Own project wave planning, including customer selection, prioritization, deployment sequencing, and business value realization strategies.
- Drive go-to-market readiness activities across Product, Engineering, Commercial, Deployment, Operations, Training, and Support organizations.
- Define and manage customer deployment readiness criteria, milestones, and success metrics for autonomous solution implementations.
- Partner with deployment teams to ensure successful implementation and adoption of autonomous solutions at proving grounds and customer sites.
- Lead customer adoption and deployment programs from strategy development through customer rollout, value realization, and operational adoption.
Requirements
- Knowledge of business analysis and the set of tasks, techniques and tools required to identify customer, business, and operational needs
- Knowledge of the decision-making process and associated tools and techniques
- ability to accurately analyze customer needs, business priorities, operational readiness, risks, and deployment constraints to reach productive decisions based on informed judgment.
- ability to effectively transmit, receive, and accurately interpret ideas, information, customer feedback, and business needs through the application of appropriate communication behaviors.
- Knowledge of customer journey planning, adoption strategies, customer readiness assessments, deployment planning, and value realization methodologies.
- Knowledge of go-to-market planning, customer segmentation, deployment waves, market introduction strategies, and cross-functional launch readiness processes.
- Knowledge of and experience with the business aspects, operational considerations, deployment challenges, and customer adoption requirements associated with autonomous solutions.
- Knowledge of program management methodologies, milestone planning, cross-functional coordination, dependency management, and stakeholder engagement practices.
- Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify customer, business, and operational needs
- Autonomous Solutions Business Knowledge: Knowledge of and experience with the business aspects, operational considerations, deployment challenges, and customer adoption requirements associated with autonomous solutions.
Nice to have
- Typically will have 8+ years of experience in Product Management, Customer Success, Program Management, Deployment Management, Commercial Operations, or related technical leadership roles.
- Demonstrated experience serving as the voice of the customer and translating customer needs into product priorities, deployment plans, and business outcomes.
- Experience defining customer deployment waves, customer selection criteria, adoption strategies, and rollout sequencing for complex products or solutions.
- Experience driving go-to-market readiness, launch planning, customer onboarding, stakeholder engagement, and deployment readiness activities.
- Experience supporting autonomous systems, connected products, advanced technology programs, or customer-facing technology deployments preferred.
Compensation
- $147,760.00 - $240,110.00
- Please note that salary is only one component of total compensation at Caterpillar.
- Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience.
Benefits
- This is a summary list of benefits.
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Voluntary Benefits and Employee Discounts*
- Incentive bonus*
- Disability benefits
Company info
- Your Work Shapes the World at Caterpillar Inc.
- When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other.
- We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.
- We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live.
- Together, we are building a better world, so we can all enjoy living in it.
- Communicates deployment readiness, customer milestones, roadmap updates, adoption metrics, and business outcomes to stakeholders and customers.
Equal opportunity
- Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.
Visa & Work Authorization
- Visa sponsorship is NOT available with this position.
This listing is sourced directly from Cat's careers page and normalized into a canonical job model.