Zendesk
Commercial Account Executive
San Francisco, California, United States of America · Mid
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About the role
- Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet.
- We're seeking a dynamic Commercial Account Executive to join our Bay Area focused Sales team.
- In this role, you'll be instrumental in driving growth across one of the most innovative and tech forward regions in the world.
Responsibilities
- Manage and nurture customer relationships to ensure maximum satisfaction, retention, and long-term success.
- Lead complex and competitive sales cycles, using consultative and value-based selling to deliver compelling business outcomes.
- Build trusted relationships with executive-level stakeholders, positioning Zendesk as a strategic partner in CX and AI transformation.
- Collaborate cross-functionally with internal teams to enhance strategy, streamline execution, and deliver exceptional customer outcomes.
Requirements
- BA/BS degree or equivalent experience required
- Proven ability to sell to VP and C-level executives, both in-person and virtually, using consultative and data driven approaches.
- Understanding of AI, automation, and CX technology trends with the ability to translate technical value into business outcomes.
- Familiarity with key sales tools such as Salesforce, Outreach, and Clari.
Skills
- Exceptional presentation, negotiation, and closing skills.
- Entrepreneurial spirit with strong collaboration skills and a passion for continuous professional growth.
Compensation
- Maintain a healthy, well-qualified pipeline and accurate forecasting to consistently exceed quarterly and annual revenue goals.
Company info
- Transforming how they connect with their customers at scale.
- You will play a vital role in growing Zendesk's Commercial account base, managing full cycle sales from prospecting through close, while expanding relationships with existing customers to deepen Zendesk's impact across their business.
- This role must attend our local office for part of the week.
- Leverage data insights, intent signals, and adoption analytics to target high-potential customers and strengthen retention and expansion.
- Drive top-line revenue growth by acquiring new Commercial customers across the Bay Area and executing strategies that expand Zendesk's footprint within the tech ecosystem.
This listing is sourced directly from Zendesk's careers page and normalized into a canonical job model.