Supplyhouse

Supplyhouse

Senior Manager of User Experience

Remote, Remote, United States · Senior · Full-time

Sponsorship not specified$156k-$195kDetected 3 days ago
FigmaUX ResearchAccessibilityProduct StrategyResearchLeadershipCommunicationPublic Speaking

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odds of building a lasting career here

59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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About the role

  • Led by our core values of G enerosity, R espect, I nnovation, T eamwork, and GRIT, we're dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential.
  • This is a hands-on leadership role for someone who can both direct a team and personally advocate for the customer in the room where decisions get made.
  • We reimburse reasonable and necessary travel expenses, and you're also welcome to work on-site anytime beyond these visits - our doors are always open.

Responsibilities

  • Lead, mentor, and grow a team of UX designers, setting standards for craft, rigor, and consistency across projects
  • Establish and enforce a research-informed design process: every major design decision should trace back to a customer insight, usability finding, or behavioral data point
  • Partner closely with Customer Research to translate findings (usability testing, surveys, session data, voice-of-customer) into actionable design direction
  • Own UX best practices and design standards across the org, including accessibility, information architecture, and interaction design patterns for our e-commerce and app experiences
  • Represent UX work and rationale directly to executive and senior leadership, translating design decisions into business terms (conversion, retention, engagement)
  • Collaborate cross-functionally with Marketing, Merchandising, and IT to ensure design solutions align with broader marketing and product strategy
  • Build a repeatable framework for prioritizing UX initiatives based on customer impact and business value
  • Manage stakeholder expectations and timelines across multiple concurrent design workstreams
  • Champion the thoughtful integration of AI-driven tools and solutions within the UX team, identifying opportunities to enhance design workflows and drive innovation across the customer journey
  • Demonstrated track record of using customer research (qualitative and quantitative) to drive design decisions, not just aesthetic execution

Requirements

  • Bachelor's degree in Marketing or a related field
  • 10+ years of UX leadership experience, including 2+ years directly managing designers

Nice to have

  • Experience with large, attribute-heavy product catalogs
  • B2B or trade/distribution industry experience is a plus
  • Familiarity with analytics platforms (e.g.: Amplitude or similar)
  • 401(k) with up to 4% company match
  • Discounted auto, home, and pet insurance programs
  • $25 monthly Grubhub credit
  • Company rewards and recognition program
  • Why work with us:

Compensation

  • The expected starting salary for the position is $156,088 to $195,110 within a full position range of $156,088 to $234,132 annually.
  • Our starting pay practice is the minimum to middle portion of the range, depending on experience, qualifications, and internal equity, consistent with applicable law and it is rare for a new hire to start above the midpoint.

Company info

  • At SupplyHouse.com, we value every individual team member and cultivate a community where people come first.
  • As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.
  • We are looking for a Senior Manager of User Experience (UX) to join our Customer Experience Team.
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This listing is sourced directly from Supplyhouse's careers page and normalized into a canonical job model.