Mecklenburg County
IT Support Manager - Field Service
Charlotte, NC, US
Sponsorship not specifiedDetected 1 day ago
Incident ResponseProcurementLeadershipCommunicationCollaboration
About the role
- This role is accountable for team performance, service delivery standards, and operational excellence across Windows 11 endpoints, Dell device ecosystem, and workplace technologies.
Responsibilities
- The IT Support Manager drives device lifecycle management, refresh initiatives, endpoint security (including scam/phishing prevention), and AV support, while developing a strategic roadmap for end-user services.
- This position serves as both a people leader and operational owner, ensuring consistent, secure, and customer-focused support.
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This listing is sourced directly from Mecklenburg County's careers page and normalized into a canonical job model.