Auger
IT Operations Engineer
Dallas, USA
Sponsorship not specifiedDetected 57 days ago
LogisticsCommunicationPlain Language
About the role
- Clear, confident communication: you translate technical issues into plain language and leave people feeling helped, not talked past.
Responsibilities
- Be the IT presence in our office, owning employee support, in-office technology (AV, networking), and the day-to-day reliability of the environment our team builds in.
- Partner closely with the IT Operations Engineer covering our Dallas office.
- Own onboarding and offboarding logistics end-to-end: account provisioning, hardware management, and making sure every new hire hits the ground running.
- Build automation workflows that eliminate coordination overhead and amplify team output using tools like Tines, Claude Code, or n8n.
- Administer and scale SaaS tools including Microsoft 365 and Intune; manage macOS devices via Jamf with security and compliance configurations that hold up under scrutiny.
- Document workflows and improve IT processes with scale in mind.
- Participate in an on-call rotation for urgent support issues; be the person the team can count on when something breaks.
Requirements
- 5+ years of experience in IT operations or a related field.
- The ability to operate with minimal oversight in a fast-moving environment where priorities shift and initiative matters more than waiting for direction.
Nice to have
- account provisioning, hardware management, and making sure every new hire hits the ground running.
- Administer and scale SaaS tools including Microsoft 365 and Intune
- Systems that work for 50 people should still work at 500.
- be the person the team can count on when something breaks.
- What you bring 5+ years of experience in IT operations or a related field.
- Hands-on experience with Microsoft 365 at scale, including identity and access management and its use as an IDP.
- Comfort supporting both macOS and Windows environments and managing a distributed, mixed device fleet
- Jamf experience is a strong plus.
Skills
- No friction, no lag, no firefighting.
This listing is sourced directly from Auger's careers page and normalized into a canonical job model.