Manulife and John Hancock

Manulife and John Hancock

Director, Third Party Risk Management – Quality Assurance & Governance (Line 1B)

Toronto, Ontario · Director

Sponsorship not specifiedDetected 16 days ago
ComplianceAuditingProcurementLeadershipCritical ThinkingMentoringInternal Audit

About the role

  • This role is accountable for leading the Quality Assurance and governance oversight function across Vendor Information Security Management (VISM), Vendor Governance Management (VGM), and Sourcing.
  • The successful candidate will bring deep expertise in audit, regulatory compliance, and Risk & Control Self-Assessment (RCSA) and will serve as a key point of contact for regulators (e.g., OSFI), Internal Audit, and Second Line Risk.
  • This role requires a strong, confident leader with a strategic and critical mindset, capable of influencing stakeholders, challenging constructively, and delivering consistent, high-quality outcomes.

Responsibilities

  • Lead and execute a comprehensive Quality Assurance Program across VISM, VGM, and Sourcing teams
  • Perform effective challenge on risk assessments, including PSQ outputs that did not trigger IRQ where further review is warranted
  • Own and lead all Procurement-related RCSAs, including design, execution, and ongoing monitoring
  • Lead responses to:
  • Develop and maintain TPRM guidelines, processes, and playbooks aligned to regulatory expectations
  • Lead, manage, and develop a high-performing team, providing clear direction, priorities, and performance expectations
  • Build team capability through training, coaching, and ongoing development
  • Partner with senior stakeholders across Procurement, Risk, and Business Units to influence outcomes and strengthen risk management practices

Requirements

  • 10+ years of experience in Third Party Risk Management (TPRM), Operational Risk, Audit, or Compliance
  • Deep expertise in:
  • Proven ability to communicate complex risk positions using audit-grade, regulator-ready language
  • Contracts executed prior to completion of required risk assessments

Nice to have

  • Strong leadership and people management capability
  • Strategic thinking with a forward-looking risk mindset
  • Critical thinking and effective challenge capability
  • Executive presence and strong stakeholder influence
  • Fluency in audit and regulatory language with the ability to produce defensible outputs
  • High degree of integrity, accountability, and sound judgment
  • When you join our team:
  • We'll empower you to learn and grow the career you want.

Skills

  • Audit practices and regulatory expectations
  • RCSA frameworks, control design, and risk assessment methodologies

Compensation

  • We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, r

Benefits

  • Set and execute a strategic vision for Quality Assurance and TPRM governance

Company info

  • We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we'll support you in shaping the future you want to see.

Visa & Work Authorization

  • r practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related co
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