MM

MM

Learning & Performance Consultant

Springfield, MA · Full-time

Sponsorship not specified$66k-$86kDetected 1 day ago
Data AnalysisHRLeadershipCommunicationCollaborationAdaptabilityMicrosoft Teams

About the role

  • You will operate in a collaborative, fast-paced environment where innovation in delivery is encouraged and continuous improvement is the standard.
  • You will have ownership over classroom excellence and the learner experience, with the autonomy to adapt delivery approaches in real time based on learner needs and performance signals.

Requirements

  • In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services.

Nice to have

  • Coach and model facilitation excellence by serving as a role model for delivery standards, supporting peers, and contributing to the development of best practices across the team.
  • High school diploma
  • Facilitation certifications (e.g., Certified Training Facilitator, Certified Master Facilitator, Virtual Facilitation Certificate)
  • Strong written and verbal communication skills with the ability to engage and inspire diverse audiences
  • Adaptability to rapidly changing environments and diverse learner needs
  • Experience leveraging data analysis tools to track and report on training effectiveness
  • Commitment to innovation and continuous improvement in training delivery

Compensation

  • At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees.
  • Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.
  • A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits.
  • $65,800-$86,300

Benefits

  • Access to learning, development, and internal networks that support continuous growth and skill-building over time
  • Employee-led communities and forums that foster connection, learning, and inclusion across the organization
  • As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first.
  • For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.

Company info

  • You will join the Learning & Development team within Operations, Shared Services & Enablement, a team dedicated to building the skills and knowledge that drive operational excellence at MassMutual.
  • Our team partners closely with business leaders, instructional designers, and subject matter experts to deliver learning solutions that are practical, engaging, and aligned to strategic priorities.
  • We are a collaborative group that values innovation, continuous improvement, and a shared commitment to developing talent at every level of the organization.
  • Deliver high-quality learning experiences across instructor-led and virtual formats for new hires and tenured associates, driving learner engagement, knowledge retention, and performance readiness across Operations.
  • Lead classroom and virtual learning environments by managing engagement, participation, and behavior across diverse learner populations, ensuring a consistent, inclusive, and high-trust experience.
  • Partner with instructional design and leadership to pilot new content, provide facilitation-based insights, and recommend improvements that strengthen curriculum effectiveness and delivery innovation.
  • Maintain stakeholder alignment by communicating learner progress, trends, and insights to business leaders, ensuring training delivery supports performance expectations and business outcomes.
  • Support training operations including LMS utilization, attendance tracking, scheduling, evaluation distribution, and reporting to ensure seamless program execution.
  • The Minimum Qualifications
  • 2+ years of experience in training facilitation or adult learning delivery
  • The Preferred Qualifications
  • Experience facilitating both virtual and in-person learning sessions
  • Experience using modern learning/collaboration platforms (e.g., Zoom, Microsoft Teams, WebEx, or similar)
  • Strong interpersonal skills with a proven ability to foster a supportive and inclusive learning environment
  • Experience with learning management systems (LMS)
  • Experience in life insurance, disability insurance, annuities, worksite, or a similar regulated financial services industry
  • Bachelor's degree or higher in Education, Communication, Business, Human Resources, or a related field
  • Demonstrated ability to lead, mentor, and coach learners in a professional training environment
  • Self-motivated and organized, with the ability to manage priorities independently
  • What You Can Expect at MassMutual
  • MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes.
  • In this role, you can expect:
  • Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes

Equal opportunity

  • If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
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