Robinhood

Robinhood

Overnight Customer Experience Representative, Concierge

Denver, CO; Westlake, TX · Mid

Sponsorship not specified$34k-$40kDetected 3 days ago
SparkSalesforceCRMCommunicationAdaptability

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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About the role

  • If you're ready to be at the epicenter of this historic cultural and financial shift, keep reading.

Responsibilities

  • Provide exceptional support to high-value clients by resolving complex issues efficiently, while demonstrating empathy and a deep understanding of their needs.
  • Consistently deliver high customer satisfaction, tracked through customer feedback.
  • Collaborate with peers to optimize outreach strategies and support workflows.
  • Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not.
  • If our mission energizes you and you're ready to build the future of finance, we look forward to seeing your application.
  • AI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process.

Requirements

  • 3+ years of experience at a brokerage or within a licensed financial services environment.
  • FINRA Series 7 and 63 required.
  • Solid proficiency in multi-leg options strategies, margin trading, cryptocurrencies, and futures.
  • Experience with CRM tools and feedback systems (e.g., Salesforce, Slack).
  • Exceptional office experience with catered meals, events, and comfortable workspaces.
  • Excellent verbal and written communication skills-able to translate complex topics clearly and effectively.
  • Passionate about customer advocacy, financial literacy, and building long-term relationships.
  • Adaptable and self-motivated in a fast-paced, constantly evolving environment.

Nice to have

  • FINRA Series 3 and Series 66 licenses are preferred and must be obtained within a certain amount of days of employment if not already held.

Skills

  • Join us in building the future of finance.
  • An estimated $124 trillion of assets will be inherited by younger generations in the next two decades.
  • The largest transfer of wealth in human history.
  • About the team + role
  • Sharp problem-solvers.
  • Builders who are wired to make an impact.
  • Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers.
  • Expectations are high, and so are the rewards!
  • Your mission will be to solve customer issues efficiently and effectively, while proactively connecting with them throughout the day.
  • After onboarding, remote shifts expected with overnight-shift hours at least 5 days a week.

Compensation

  • Base Pay Range:

Benefits

  • Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
  • Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
  • Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
  • Employer-paid life & disability insurance, fertility benefits, and mental health benefits
  • Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
  • In addition to the base pay range listed below, this role is also eligible for bonus opportunities + benefits.
  • Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands.

Company info

  • Our mission is to democratize finance for all.
  • We're a high-performing, fast-moving team with ethics at the center of everything we do.
  • In particular, your work will strive to resolve all issues experienced by our most engaged customers.
  • Conduct personalized, goal-oriented conversations with customers to understand and support their financial journeys.
  • Serve as a trusted point of contact for customers navigating complex financial tools including multi-leg options, margin, crypto, and futures.

Equal opportunity

  • Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws.
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This listing is sourced directly from Robinhood's careers page and normalized into a canonical job model.