Solace
Customer Experience Representative (9 AM– 6 PM PST)
United States
Sponsorship not specifiedDetected 18 days ago
ValuationHealth LiteracyCommunication
About the role
- This position requires availability for a 9:00 AM - 6:00 PM PST shift.
Responsibilities
- Learn the Solace systems, tools, and technology, our foundation for being able to offer a great support experience
- Build strong relationships with our clients and advocates, helping them feel heard and understood
Requirements
- Applicants must be based in the United States.
- You are a natural troubleshooter.
- You know what questions to ask to get to the root of any issue, and have enough tech experience to walk someone through basic issues with their browser or phone
- You are a creative problem solver and won't hesitate to lean on your team for help when necessary, but will execute confidently when called upon
- You are more than comfortable giving and receiving feedback
Compensation
- Hourly compensation for the role $21/hr - $26/hr
- Applicants must be based in the United States.
- We look forward to meeting you.
- Up for the Challenge?
Benefits
- Healthcare in the U.S. is fundamentally broken.
- The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help.
- Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions-and get better outcomes.
- We're here to redefine healthcare-and that demands urgency, precision, and heart.
- Solace Health will NEVER request bank details or offer employment without an interview.
- All legitimate communications come from official solace.health emails only or ashbyhq.com http://ashbyhq.com.
- Report suspicious activity to recruiting@solace.health or advocate@solace.health.
- You know your way around a computer and are a quick learner who works well in (sometimes) hectic circumstances, thriving while learning new tasks
Company info
- We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP.
This listing is sourced directly from Solace's careers page and normalized into a canonical job model.