Pixel Machinery

Customer Support Technician Helpdesk Offboardings & Access

California, California, United States

Sponsorship not specified$60k-$72kDetected 26 days ago

JiraLogisticsCustomer SupportCommunication

About the role

We believe IT should be intelligently automated to enhance security, productivity, and cost-effectivenessâwithout compromising control or oversight.
Achieving this requires deep technical expertise, strategic planning, and precise execution.
When someone leaves a company, you are the person who makes sure their access is removed quickly, completely, and accurately.

You have razor-sharp attention to detail, especially where access, security, and data are concerned.
You can prioritize under pressure and keep a cool head when the queue fills up and new tickets keep landing

Process IT onboardings and provision new-user accounts and access
Handle systems access and SaaS license requests
Provide light tier-1 software/hardware troubleshooting
Monitor and triage general support queues during core work hours while meeting client SLAs
Build and maintain good professional rapport with end users
Diligently uphold client and internal protocols for IT security and access management

Pixel Machinery is a Boston-based technology consultancy that helps organizations build efficient, flexible, and scalable IT ecosystems.
With experience spanning software development, systems administration, and business operations, we design solutions that empower our clients to operate with confidence and agility.
As a Customer Support Technician on our Help Desk team, you will own the technical offboarding and access-deprovisioning lifecycle across our client organizationsânonprofits, tech startups, and small/medium businesses.
Technical offboardings are time-sensitive, security-critical work, and owning them end to end is the core of this role.
Alongside that ownership, you'll provide tier-1 help desk supportâonboardings, access and license requests, and general IT troubleshootingâand help keep our support queues moving at pace.
This is a high-volume, fast-moving role built for someone who thrives on operational speed and gets satisfaction from a clean, well-run queue.

This listing is sourced directly from Pixel Machinery's careers page and normalized into a canonical job model.