ServiceNow
Sr Director, Build Partnerships
Santa Clara, CALIFORNIA, United States · Director · Contract
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About the role
- Director of Build Partnerships, you will lead a team of Partner Managers who build and execute strategic partnerships with ISVs and OEMs that deliver applications and integrated offerings through the ServiceNow Store.
- You will set the strategy for the team's partner portfolio, hold the team accountable for partner GNACV, and develop Partner Managers into trusted advisors who can run complex, multi-stakeholder partnerships on their own.
- Your team's success drives partner revenue and strengthens retention and expansion of ServiceNow's homegrown solutions.
Responsibilities
- Drive strategic enterprise-wide OEM transactions that require executive sponsorship and cross-functional alignment.
- Coach Partner Managers on partnership strategy, deal strategy, QBR quality, and executive engagement through regular 1:1s and deal reviews.
- Own hiring, onboarding, performance management, and career development for the team.
- Establish and run the team's operating cadence, including pipeline reviews, forecast calls, and partner business reviews.
- Standardize partner planning, enablement, and forecasting practices so the team operates consistently across the portfolio.
- Escalate and resolve partner issues with BUs, Sales, Marketing, Operations, Legal, Solution Consulting, and Product teams.
- Proven track record of meeting or exceeding revenue targets through partner or enterprise sales
- Experience developing and executing strategic GTM plans with partners, covering sales, marketing, and forecasting
- Experience coaching and developing individual contributors into strong performers
- Prior experience as a first-line manager of Partner Managers, Alliance Managers, or Account Executives
Requirements
- 8+ years of experience managing technology partnerships, OEM/ISV relationships, or enterprise software/SaaS alliances, including at least 2 years leading people or teams
- Demonstrated ability to sell to and influence C-level executives across Product and IT organizations
- Experience with AI in work processes, decision-making, or problem-solving, including using AI-driven insights to inform planning and forecasting
- Strong technical aptitude and the ability to synthesize complex business and technical issues
- Experience selling both application bundles and platform deployments
Skills
- Review and approve GTM business plans for each partnership, covering technical innovation, sales, marketing, business goals, and forecasts.
- Identify gaps early and address them directly, with documented expectations and follow-through.
- Evangelize the ServiceNow Technology Partnership Program internally and externally.
Compensation
- Own quarterly and annual partner GNACV targets for the team, with forecasting that leadership can rely on.
Company info
- ServiceNow is a global market leader in AI-enhanced cloud technology, serving over 8,100 customers, including 85% of the Fortune 500®.
Equal opportunity
- ServiceNow is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
- In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
- Accommodations
Visa & Work Authorization
- Drive strategic enterprise-wide OEM transactions that require executive sponsorship and cross-functional alignment
This listing is sourced directly from ServiceNow's careers page and normalized into a canonical job model.