Microsoft

Cloud Solution Architect (CSA) Manager - AI Business Solutions

Canada, British Columbia, Vancouver

Sponsorship not specifiedDetected 19 hours ago

AWSAzureExcelCustomer Success5G/LTELeadership

About the role

Join CE&S and help us accelerate AI transformation for our customers and the world.
Your role is pivotal to the success of the AI Business Solutions Customer Success Unit (CSU), where you will guide your team in delivering impact across customer engagements.
As a people manager, you will model, coach, and care-fostering a culture of accountability and growth.

Strategic Leadership: Lead your team in driving an end-to-end Copilot journey-across Chat, M365 Copilot, Copilot Studio, and Power Platform-while also delivering cloud-based endpoint management and virtualization solutions.
Operational Excellence: Focus on operational excellence by aligning technical paths to metrics, ensuring accurate milestone creation based on users and monthly active users, and implementing rigorous execution to drive usage excellence across the portfolio.
Focus on operational excellence by aligning technical paths to metrics, ensuring accurate milestone creation based on users and monthly active users, and implementing rigorous execution to drive usage excellence across the portfolio.
CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products.
By leveraging your business and technical expertise, you will coach and empower your team to drive outcomes through solutions such as Microsoft 365 Enterprise and Unified Support.
As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers
6+ years experience working in a customer-facing role (e.g., internal and/or external).
6+ years experience leading technical projects, teams, or functions
5+ years people management experience, including managing consultant practice managers, technical sales managers and/or technical architect managers
OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting

https://careers.microsoft.com/v2/global/en/canada-pay-information.html
Cloud Solution Architecture M5 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 128,000 $ CAD à 222,400 $ CAD par année.
Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu'à ce que le poste soit pourvu.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft est un employeur offrant l'égalité d'accès à l'emploi.
Si vous avez besoin d'aide avec des accommodements religieux et/ou d'un accommodement raisonnable en raison d'un handicap pendant le processus de candidature, apprenez-en plus sur la demande d'accommodement.
Microsoft is an equal opportunity employer.

Microsoft's mission is to empower every person and every organization on the planet to achieve more.
Ensure all efforts are aligned with the strategic goals of AI Business Solutions.
Emphasize skilling and training through programs like Tech Boost, Tech Excel, and Tech Connect.

Customer Engagement: Enhance customer engagement by improving account coverage ratios, increasing technical capacity for Copilot and Agents, and ensuring every customer interaction delivers value and drives usage.
Foster a culture of continuous learning and development within your team to ensure they are equipped with the necessary skills to succeed.

Unified Model Implementation: Use all available engagement opportunities to drive Unified EDE/DE involvement and ensure customers experience a smooth transition throughout their journey.
We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status

This listing is sourced directly from Microsoft's careers page and normalized into a canonical job model.