Granted

Granted

Healthcare Advocate

Remote - Continental US

Sponsorship not specifiedDetected 69 days ago
ComplianceHIPAA

About the role

  • Medical bills and insurance coverage shouldn't be this hard to navigate.
  • Thanks to AI and new regulations, Granted can fight claim denials, correct billing errors, negotiate bills, and make coverage easier to understand-saving people time, money, and stress.
  • We're lucky to be backed by the founders and investors at Hugging Face, Rocket Money, Oscar Health, CaseText, Forerunner Ventures, RRE Ventures, and more.

Responsibilities

  • You will own a case from handoff to resolution, including next steps, outreach strategy, documentation, and follow‑through.
  • You will drive improvements to playbooks and internal processes based on real case patterns.
  • Maintain high-quality case notes so anyone can understand what happened, what changed, and what to do next.
  • Partner with Product and Engineering to turn real case patterns into product improvements and better automation.
  • You'll work on a small, high‑trust team and partner closely with Product and Engineering to turn frontline learnings into better workflows and a better user experience.

Requirements

  • Insurance and billing experience with Medicare, Medicare Advantage and/or Medicaid plans

Compensation

  • In compliance with applicable pay transparency laws, the good-faith annual base salary typically starts at $50,000. Individual compensation will vary based on experience, relevant expertise, and geographic location.

Benefits

  • to be the #1 platform that empowers all Americans to take charge of their healthcare
  • Founded by a former Oscar Health leader, we're a seed-stage company with $17M in funding.
  • The Customer Experience (CX) team delivers high‑quality support that helps Granted users navigate the U.S. healthcare system with less time, cost, and stress.
  • We're growing quickly, and we're hiring Healthcare Advocates (HA) to take on more complex cases and raise the bar on what "great support" looks like as we scale.
  • As a HA, you'll own high‑impact medical billing and insurance cases end‑to‑end.
  • 2+ years of experience in patient/healthcare advocacy, medical billing, or health insurance
  • Flexible schedule to work 40 hours between 7am
  • You will decide how to route each situation (provider, insurer, collections, employer plan, or user education) and what "done" looks like.
  • Contact providers and insurers via phone, email, and fax to verify coverage, correct claim and billing issues, and unblock next steps.
  • Investigate and triage issues across benefits, eligibility, claims, prior auth, billing codes, and payment responsibility.
  • Continuously learn healthcare regulations, payer behavior, and internal playbooks, and apply that learning quickly.

Company info

  • We are well-funded for the next few years.
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