Pulse Labs

Director, Research Services

United States · Director

Sponsorship not specifiedDetected 105 days ago

UX ResearchProduct ManagementAccount ManagementForecastingResearchLeadershipCommunication

About the role

You will work with a focused team of Account Managers and Sales professionals, backed by a world-class delivery organization.
If you're an operator who thrives in ambiguous, fast-moving environments, has a track record of growing revenue, and wants to do it at a company with exceptional market positioning and momentum, this role may be for you.
Set and communicate a compelling vision for the business unit: one that aligns with company goals and responds to how the UX research landscape is evolving.

Your job is to grow the business, not manage every study.
Business & P&L Leadership Drive performance of the Research Services business unit, including revenue tracking, forecasting, and margin management in partnership with leadership.
Develop and execute go-to-market strategies that drive profitable growth at scale, with an emphasis on repeatable, product-led solutions over one-off engagements.
Partner with executive leadership on pricing, resource planning, and growth investments; provide regular visibility into performance trends and risks.
Drive new client acquisition and expand revenue within existing accounts through renewals, upsells, and cross-sell opportunities.
Team Leadership Lead and develop a focused team of Account Managers and Sales professionals within Research Services.
Partner closely with the Director of Enterprise Services to ensure studies are scoped, staffed, and delivered to a high standard.
Set clear performance expectations, build a culture of ownership and continuous improvement, and make the team better over time.
Partner cross-functionally with Product, Engineering, Design, and Enterprise Services to build integrated solutions.

You are a natural relationship builder.
Clients trust you, and you know how to turn a satisfied client into a growing one.
You are curious about where UX research and AI are heading, and energized by the idea of being at the forefront of that shift.
Bachelor's degree in Business, Finance, Economics, Operations, or equivalent experience.
8+ years in general management, operations, or professional services leadership.
Proven track record of driving revenue growth while maintaining quality and margin.

Our mission is to deliver insightful, actionable feedback across every stage of the product lifecycle - from conception through launch and beyond - empowering top tech companies to build groundbreaking products across mobile, smart home, wearables, and automotive.
The Role We are looking for a Director, Research Services to own and accelerate the growth of one of our core business units.
you will set strategy, own key client relationships, and build the business models that take Pulse Labs from where we are today to where we are going.
We are looking for a Director, Research Services to own and accelerate the growth of one of our core business units.
This is a leadership role with real scope: you will set strategy, own key client relationships, and build the business models that take Pulse Labs from where we are today to where we are going.

This listing is sourced directly from Pulse Labs's careers page and normalized into a canonical job model.