Bloomreach

Senior Account Manager

United States · Senior

Sponsorship not specified$160k-$200kDetected 42 days ago

Agentic AIProduct ManagementCRMAccount ManagementForecastingCustomer SuccessShopifyLeadershipCommunication

About the role

You'll be responsible for nurturing executive relationships, identifying expansion opportunities, and ensuring customers achieve measurable business outcomes through our solutions.
Your work will play a key role in customer retention, account growth, and Bloomreach's continued success in the region.
Ensure renegotiation of contracts at point of renewal

Use your digital technology experience to understand and discuss complex products and identify ways to optimize product performance
Leverage your business acumen to analyze key account metrics, develop strong customer relationships (IT, Marketing), understand customer goals, and identify opportunities for growth
Drive customer success, incremental sales, and secure renewals by partnering with Technical Services, Business Services, Support to drive successful customer outcomes
Collaborate with partners, ISVs (e.g., Shopify), and internal teams such as Customer Success to translate customer value into upsell and cross-sell opportunities, leveraging all available resources to maximize return-on-investment.
Own the relationship with key accounts
We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
We are continuously developing & updating competency maps for select functions.

You have the following experience and qualities:
Must have executive presence and understand how to communicate with and deliver wins for executives
Outstanding ability to use your written and communication skills to demonstrate SaaS investment value/ROI
Must be a professional enterprise seller with a proven history of hitting and exceeding quota.
Knowledge and use of CRM and forecasting tools is required

Martech, Ad Tech, Search, Commerce, AI, and/or Digital Experience backgrounds strongly preferred.

The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal eq

A great deal of freedom and trust. At Bloomreach we don't clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
We work virtual-first with several Bloomreach Hubs available across three continents.
We organize company events to experience the global spirit of the company and get excited about what's ahead.
The Bloomreach Glassdoor page elaborates on our stellar 4.6/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5
We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
At Bloomreach we don't clock in and out, and we have neither corporate rules nor long approval processes.
We are interested in results from day one.

This listing is sourced directly from Bloomreach's careers page and normalized into a canonical job model.