Marqeta

Marqeta

Manager, Disputes, Chargebacks and Partner Performance

Remote, USA · Senior

Sponsorship not specified$123k-$154kDetected 63 days ago
SnowflakeSalesforceCRMProcess ImprovementVendor ManagementCustomer SupportLeadershipCommunicationMentoringAdaptability

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odds of building a lasting career here

55Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role82
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 20 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 63%

Of 16 labor certifications old enough to have been used, 6 expired without the employer filing the next step. Median time from filing to decision: 500 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

Community outcomes

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About the role

  • This role can be performed remotely in the United States, only in one of our National locations, which you can review here.
  • The Impact You'll Have - Performance Fanatic: You don't sit around and wait for things to happen.
  • Nice-To-Haves - Deep knowledge of payment network chargeback rules (Visa, Mastercard, Pulse, Maestro).

Responsibilities

  • We lead with humility and set aside hierarchy to work as a team.
  • We drive forward with focus and agility.

Nice to have

  • 7+ years of Disputes & Chargebacks Operations experience with equivalent years of experience in the BPO industry or management of BPOs in a disputes or financial crimes context.
  • Strong communication skills (interpersonal, verbal, presentation, written, email) and track record of creating and executing strategic operational efficiencies.
  • Strong technical aptitude and skills including Google Suite, disputes case management platforms, Salesforce, Slack, Snowflake, AI and other analytical tools
  • Familiarity and first-hand knowledge of fintech, banking, or payments-particularly issuer-side dispute processing under Reg E, and/or Reg Z.
  • Positive attitude, team player, adaptable, and resourceful.
  • Detail-oriented, organized, and adept at managing competing priorities in a high-volume, time-sensitive environment.
  • Exercises sound judgment and decision-making across diverse regulatory and operational scenarios.
  • Ability to travel globally.

Skills

  • The Impact You'll Have
  • Performance Fanatic:
  • BPO Vendor Management:
  • Performance Analysis & Reporting:
  • Process Optimization:
  • Quality Assurance & Compliance:
  • Technology Implementation:
  • Leadership & Coaching:
  • Motivate staff, provide coaching, and influence positive outcomes to cultivate a high-performing disputes and chargebacks culture.
  • Escalation Management:
  • Resolve complex cardholder disputes and high-risk chargeback cases during moments of truth.

Compensation

  • To support Flex First, we calibrate pay to a competitive value according to working location.
  • Annual "development dollars" to support our people growth and development

Benefits

  • Multiple health insurance options
  • Flexible time off - take what you need
  • Retirement savings program with company contribution and after tax contributions
  • Equity in a publicly-traded company and an Employee Stock Purchase Program
  • Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
  • Monthly stipend to support our remote work model

Company info

  • Personal data that is provided as part of the application and recruitment process is processed in accordance with the<a href="https://www

Equal opportunity

  • Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging.

Visa & Work Authorization

  • Deep knowledge of payment network chargeback rules (Visa, Mastercard, Pulse, Maestro).
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This listing is sourced directly from Marqeta's careers page and normalized into a canonical job model.