Auberge Collection

Resort Operator - BeeHive

Napa, CA, United States

Sponsorship not specifiedDetected 2 days ago

CRMCustomer SupportCommunication

About the role

Stanly Ranch offers a rare ownership opportunity consisting of a limited collection of three- to six-bedroom Vineyard Homes and furnished two-bedroom Villas.
Embracing its 100-year Napa Valley history, Stanly Ranch, Auberge Collection has undergone an evolution from a working ranch to a deeply-rooted luxury destination capturing the casual honest luxury of culture and cultivation.
Please note that this is not an exhaustive list of everything that needs to be done.

This role is responsible for managing incoming calls, coordinating guest requests, and providing timely and thoughtful support across the property.
Effectively troubleshoot and resolve customer issues, escalating complex cases to higher-level support as needed and ensuring satisfactory resolution.
Accurately document customer interactions, including notes on inquiries, resolutions, and follow-up actions, in the property's CRM system or database.

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge
GLE Operations LLC is an Equal Opportunity Employer, M/F/D/V.
GLE Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
In addition to federal law requirements, GLE Operations LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Join our team as a Resort Operator and become part of the Auberge Family.
As part of the Auberge family, we are looking for a service-driven hospitality professional who will serve as the voice of the resort, creating meaningful connections with guests and team members through every interaction.
Maintain a comprehensive understanding of the company's products or services, as well as relevant policies and procedures, to provide accurate information and assistance to customers.

This listing is sourced directly from Auberge Collection's careers page and normalized into a canonical job model.