Smith & Nephew
Operations Manager
US - Phoenix · Senior
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About the role
- The role also requires a working knowledge of company products, operating systems, and medical procedures.
- Performance is measured against established Key Performance Indicators (KPIs).
- Systems - Learn and effectively navigate systems such as MoveMedical and ERP platforms including SAP, AX, WebOps, or TOTVS.
Responsibilities
- Follow us on L inkedIn to see how we support and empower our employees and patients every day.
- Evaluate inventory asset levels and execute appropriate strategies to maximize utilization, support sales performance, and achieve company asset utilization goals.
- Implement tiered accountability for Tier 1 and Tier 2, and Tier 3 based on the market, sharing outcomes with senior management as appropriate.
- Lead the day-to-day management of the assigned team, including attracting, engaging, training, developing, empowering, and retaining employees to support business goals and a high-performance culture.
- Own employee engagement and related action plans for assigned teams.
- Assign and manage logistics and inventory workflows to ensure compliance with established processes and SOPs.
- Maintain appropriate housekeeping standards within warehouse areas, including a clean and orderly work environment.
Requirements
- High School Diploma or equivalent required.
- Must be able to lift up to 75 pounds.
- Ability to foster an environment where employees feel comfortable sharing ideas and voicing their opinions.
- Courage and ability to have crucial conversations with employees and stakeholders.
- Ability to coach employees to solve problems and improve business performance.
- Ability to act as a change agent through influence and by leading by example.
- Ability to establish standards for effective warehouse and logistics operations and hold teams accountable to those standards.
- Strong communication skills with the ability to effectively convey and interpret information across a variety of audiences and situations.
- Monitor performance against applicable KPIs, address performance gaps, implement corrective actions, and escalate for support when required.
- Monitor performance against KPIs and adherence to standard work, including required daily, weekly, monthly, and quarterly activities, while maintaining audit readiness.
Nice to have
- Bachelor's degree in Business Administration, Supply Chain, Operations, Industrial Engineering, or a related field preferred.
- Armed Services experience, particularly within logistics or supply chain, highly preferred.
- 2+ years of people leadership or supervisory experience preferred, including responsibility for team performance, development, and day-to-day operations.
Compensation
- Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program
Benefits
- Discounts on fitness clubs, travel and more!
- Unlimited., life, culture, and benefits at S+N.
- Analyze operational activities impacting the P&L of assigned areas, including stock withdrawal budgets, freight, and courier usage, based on market requirements.
- Ensure adherence to applicable quality, regulatory, health, safety, and environmental policies, procedures, protocols, and requirements.
Company info
- Explore our website and learn more about our mission, our team, and the opportunities we offer.
This listing is sourced directly from Smith & Nephew's careers page and normalized into a canonical job model.