Rakuten

Global Supply Chain Analyst (18 month contract)

Toronto, Canada

Sponsorship not specified$63k-$99kDetected 16 days ago

SparkExcelSAPSupply ChainLogisticsProcess ImprovementVendor ManagementProcurementERPCadenceCommunicationOrganizational SkillsAccounts Payable

About the role

We're seeking a highly analytical, detail-oriented Supply Chain Analyst to cover an 18-month maternity leave.
Reporting to the Senior Manager, Vendor Management Supply Chain, this role requires a strong team player with exceptional attention to detail, the ability to prioritize tasks effectively, and strong self-management skills.
Process RMA requests from retailers and Customer Care teams, coordinating replacement orders, validating returns, and maintaining accurate records in the system

Manage purchase orders end-to-end: creation, confirmations, changes, and issue resolution.
Provide routine updates on production / STO status and manage production scheduling with weekly updates from factories.
Support projects launch by processing internal orders accurately and on time; tracking sample units delivery; reporting on developments expenditures.
Participate in weekly operational reviews; maintain and contribute to issue trackers, corrective actions, and follow-ups with vendors.
Collaborate with the internal customer care team to resolve warranty claims and process returns.
Perform other duties, including special projects, as assigned by the manager.
Kobo delivers the best digital reading experience through creative innovation, award-winning e-readers, and top-ranking mobile apps.

1-3 years of supply chain and/or procurement experience, preferably in tech or CPG sectors.
Experience supporting product launches (new SKU ramp, allocation, readiness tracking) is an asset.
Previous experience with ERP systems is mandatory: hands-on experience executing system transactions (e.g., POs, shipments, RMAs, inventory movements) in an ERP environment.
Experience with SAP is an asset.
Knowledge of Incoterms and international shipping regulations is an asset.
Experience working with international vendors/ factories is an asset.
Intermediate computer skills with strong working proficiency in:
Highly organized, with a strong sense of ownership over responsibilities and the ability to work independently.
Maintain and develop proficiency in core reports (e.g., lead time, OTD, device disposition/disposition trending, Operational Excellence KPIs).
Post-secondary education in Business and/or Supply Chain Management.
Strong operational cadence: active participation in weekly reviews, issue tracking, and proactive escalation management.
High attention to detail and strong operational discipline (transaction accuracy, documentation rigor, follow-through).

At the time of posting, Rakuten expects the compensation for this role to be within the range shown below.
Individual compensation may vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location.
CAD $63,394.00 - 99,112.48 annually

Here at Rakuten Kobo Inc., we offer a casual working start-up environment and a group of friendly and talented individuals.
Our employees rank us highly in terms of commitment to work/life balance.
We realize that for our people to be innovative, creative, and passionate, they need to feel valued and supported.
We believe in rewarding all our employees with competitive salaries, performance-based annual bonuses, stock options, and training opportunities.
If you're looking for a company that inspires passion, personal, and professional growth - join Kobo and help us make reading lives better.
Kobo is a part of the Rakuten group of companies.

This listing is sourced directly from Rakuten's careers page and normalized into a canonical job model.