Boca Recovery Center
Admissions Representative
Boca Raton, Florida, United States
Sponsorship not specifiedDetected 113 days ago
ComplianceSalesforceCRMHIPAAPatient CareCommunicationProblem SolvingOrganizational Skills
About the role
- Our team is committed to providing trauma-informed, client-centered services that promote lasting recovery.
- Admissions Process Oversight Conduct initial telephone screenings of potential patients and referral sources to ensure alignment with program admission criteria.
- Provide patients and families with information to assist in decision-making, preparing for admission, and understanding the treatment experience.
Responsibilities
- Effectively manage inbound inquiry calls, answering questions about the treatment program, admissions process, and what to expect during treatment.
- Communication & Data Management Input accurate demographic and admissions data into Salesforce and maintain up-to-date lead tracking, opportunity status, and follow-up call logs.
- Utilize Salesforce lead rating system and ensure proper notation for wrong numbers and other relevant updates.
- Professional Representation & Relationship Building Represent the facility to potential patients, referral sources, and agencies in a professional, compassionate manner that reflects positively on Boca Recovery Center and its staff.
- Build rapport with clients and families during the admissions process to create a positive first impression and support engagement.
- Collaborate closely with the multidisciplinary team to support the admissions process and coordinate seamless handoffs.
- Perform additional tasks as assigned by the supervisor.
- Proven organizational abilities and attention to detail, with the capacity to manage multiple tasks efficiently.
- With locations in Florida, New Jersey, Indiana, and Massachusetts, we deliver evidence-based clinical care in a supportive, structured environment.
- Position Overview We are seeking a highly organized and compassionate Admissions Representative to support our facility's admissions operations.
Requirements
- Qualifications/Required Experience At least one year of experience coordinating patient admissions in a chemical dependency treatment setting preferred.
Nice to have
- /Required Experience At least one year of experience coordinating patient admissions in a chemical dependency treatment setting preferred.
Benefits
- Boca Recovery Center offers a comprehensive benefits package, including:
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This listing is sourced directly from Boca Recovery Center's careers page and normalized into a canonical job model.